Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

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Metrics for ITSM and Mom’s Minivan

  People, Process, Technology & Metrics… an ongoing drama. I’m one of those people who take my work home...

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The Day an Abominable IT Report Was Born…

We spend so much time talking about how to do things right that we often don’t take the time...

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Build vs. Buy for BI, ITSM

It’s the age old question in IT. If you go back to the early years, there wasn’t really an option to...

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Breaking Down the Balanced Scorecard for IT

Breaking Down the Balanced Scorecard for IT In a recent Bain trends publication (Mitt Romney’s old management consulting stomping...

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State of the ITSM Market, Release 4

State of the ITSM Market has moved permanently.  You can now find it here… http://www.itsmuniversity.net/ 02-27-2012 State of the...

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EMA — Northcraft Analytics is "Emerging Player"

To access full article, please go here: http://blogs.enterprisemanagement.com/blog/the-cmdb-is-not-a-data-warehouse/ Northcraft Analytics, IT Data Warehouse

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Metric of the Month, Knowledge Management, November

Metric of the Month, November, Knowledge Management Hello again all! I’m sure it’s been quite a busy time of...

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A Well-Written Service Desk Manager Job Description…

Summary: To manage the performance of Level 1 and Level 2 services & support to clients (internal and external)...

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What’s the Difference Between an Unsuccessful Change and a Failed Change?

While this month presents another simple metric, we figured that gives us time to focus on an important principle...

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Honest Communication, the Road to Continuous Improvement

Honest Communication:  the Road to Continuous Improvement in IT Thank you once again for your patronage into our blogosphere....

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Metric of the Month, July

Well, as you might have noticed, we took a little bit of time off in June to reflect upon...

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State of the IT Service Management Market, 2011, Redux

This is not the latest State of the ITSM Market Research, please see version 4 by clicking on the...

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