Blog
Misleading Metrics, A Case Study
Misleading Metrics, A Case Study … In the past, I worked for several...
Read more
External IT Metrics — Calling Your
External IT Metrics — Calling Your Own Lines vs. The Hawk-Eye … For you Tennis fans out there, which...
Read more
Control Charts for IT Improvement
Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it...
Read moreLeaving Room for Mystery in Measurement
Question: Who is the most annoying person in the world? Answer: Possibly a cocksure IT metrics ideologue. When you...
Read more
Data Quality for Dummies
Our experts have seen quite a bit of “hullaballoo†around Data Quality in the BI community that eventually stirs...
Read more
The Resolution for Resolution Time Heada
You would think I could find something more interesting to talk about than resolution time, but… I drone on. To...
Read moreManaging IT Groups Like Your Stock Portf
Reading an article in the Wall Street Journal the other day, I noticed an interesting graph focusing on industry/sector performance for...
Read moreBenchmarking vs. Baselining
This is a pretty big nut I’m cracking today. There are entire books dedicated to the topic. So, as always, I’d like...
Read more
Northcraft Analytics has been recognized as the 2022 Partner of the Year by Thirdera, the largest pure play ServiceNow partner in the world. The award was received during Thirdera’s 2023 annual Hexy awards.