Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

Benchmarking vs. Baselining

ITSM Dashboards
11 Dec, 2019

This is a pretty big nut I’m cracking today. There are entire books dedicated to the topic.  So, as always, I’d like to start with some simple terminology that...

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“That Messi… he’s mustard, but Ronaldo is better”

05 Sep, 2018

Paul Summerfield Chief Technology Officer – BIaaS at Northcraft Analytics The Installable CIO Dashboard – SingularIT   My Dad was always convinced that because Christiano Ronaldo had proven himself...

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Did ServiceNow Just Plant The Seed of Its Own Destruction?

ServiceNow
20 Feb, 2018

In recently closing a $56 Million Deal with one of its largest customers to expand the presence of its software globally, ServiceNow left the asset management module out of...

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When Microsoft Buys ServiceNow…

Microsoft ServiceNow
06 Mar, 2017

Bam! A little lightbulb just switched on. I think Microsoft is going to buy ServiceNow. Allow me to explain the reasons… and then predict what will happen to the product portfolio. First, since...

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Business Intelligence in the API Economy

ITOM Analytics
13 Jan, 2017

So, So, So… the once-hyped, now-true API economy has finally arrived, even in the darkest corners of the Global 2000 market that we serve. Even customers in highly sensitive areas...

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ITSM Data Quality for Dummies

ITSM Data Quality
13 Jan, 2017

Our experts have seen quite a bit of “hullaballoo” around Data Quality in the BI community that eventually stirs up controversy in the analyst community, with this cycle inevitably...

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Control Charts for IT Improvement

15 Dec, 2016

Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it via a practical example using control charts. Plus, I’m an...

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Leaving Room for Mystery in Measurement — Resolution Time

15 Dec, 2016

Question: Who is the most annoying person in the world? Answer: Possibly a cocksure IT metrics ideologue.   When you work in business intelligence, everyone expects you to be...

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Managing IT Groups Like Your Stock Portfolio.

15 Dec, 2016

Reading an article in the Wall Street Journal the other day, I noticed an interesting graph focusing on industry/sector performance for 2015.  Obviously, if you’ve been participating in the market, Oil &...

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The Resolution for Resolution Time Headaches

15 Dec, 2016

You would think I could find something more interesting to talk about than resolution time, but… I drone on. To be fair, what could be more important than resolution time...

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