Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

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Northcraft Analytics Named Thirdera Partner of the Year

21 Feb, 2023

Northcraft Analytics Named Thirdera Partner of the Year! Analytics show that past performance may indeed guarantee future results. Northcraft could not be prouder of our partnership with Thirdera, nor...

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Listen to Northcraft on the Alldus ServiceNow Podcast!

14 Feb, 2023

**NEW PODCAST** 🎙 Sit back, relax and enjoy today’s brand new episode in our ServiceNow series of The Alldus Podcast as host Mark Kelly chats with John Cullom, CEO at Northcraft Analytics.  

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Save your Rock Stars with DevOps Dashboards

27 Dec, 2022

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Managing User Licenses Post Pandemic

IT Analytics - Northcraft - Managing Users
12 Dec, 2022

The price of a rational ServiceNow renewal bill is eternal vigilance – Attribution Unknown Way back in the normal times, after lunching with colleagues indoors, we would return to...

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Overcoming CMDB Shame: Part Two

30 Nov, 2022

That for which we have no language, we must pass over in silence. – Ludwig Wittgenstein Creating the CMDB Language One of the greatest difficulties for IT executives is...

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Overcome CMDB Shame: Part One

15 Nov, 2022

For over a decade, I have yet to meet a client that does not experience some level of shame when discussing their CMDB. For the record, most of the...

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Change Management in ServiceNow – Trust = Quality + Speed

01 Nov, 2022

The Only Constant is Change The adage in the industry is that 50% of all incidents are caused by changes. I am equally certain both that figure is low...

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Incident Management in ServiceNow – It’s not Just About Service, It’s About Risk

25 Oct, 2022

Understand the game if you want to win A Day in the Life of the Incident Manager Competent staff is difficult to find and difficult to keep. Incident volumes...

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Balanced Scorecards for the IT Organization

11 Oct, 2022

There are few management concepts that are as powerful and as misused as the Balanced Scorecard. Properly used, it can be both a tool for management to measure progress...

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Establishing an Analytical Culture – Choose Your Future

27 Sep, 2022

It would be better if Augustus were never born or if he had lived forever. – Suetonius Pessimists are usually right, but optimists change the world. –Inspirational calendar (August) Visions of...

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