Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

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Northcraft Analytics Named Thirdera Partner of the Year

Northcraft Analytics Named Thirdera Partner of the Year! Analytics show that past performance may indeed guarantee future results. Northcraft...

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Listen to Northcraft on the Alldus ServiceNow Podcast!

**NEW PODCAST** 🎙 Sit back, relax and enjoy today’s brand new episode in our ServiceNow series of The Alldus...

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Managing User Licenses Post Pandemic

The price of a rational ServiceNow renewal bill is eternal vigilance – Attribution Unknown Way back in the normal...

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Overcoming CMDB Shame: Part Two

That for which we have no language, we must pass over in silence. – Ludwig Wittgenstein Creating the CMDB...

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Overcome CMDB Shame: Part One

For over a decade, I have yet to meet a client that does not experience some level of shame...

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Change Management in ServiceNow – Trust = Quality + Speed

The Only Constant is Change The adage in the industry is that 50% of all incidents are caused by...

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Incident Management in ServiceNow – It’s not Just About Service, It’s About Risk

Understand the game if you want to win A Day in the Life of the Incident Manager Competent staff...

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Balanced Scorecards for the IT Organization

There are few management concepts that are as powerful and as misused as the Balanced Scorecard. Properly used, it...

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Establishing an Analytical Culture – Choose Your Future

It would be better if Augustus were never born or if he had lived forever. – Suetonius Pessimists are usually...

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Predictive Analytics for IT: Are you Getting Hustled?

Watching a demo of predictive analytics can feel like winning that first game of pool of a newcomer. I...

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It’s Tough to Stay in Style – Build an Analytics Platform to Last for Decades

Every generation laughs at the old fashions, but religiously follows the new. – Henry David Thoreau One must be...

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Northcraft Analytics has been recognized as the 2022 Partner of the Year by Thirdera, the largest pure play ServiceNow partner in the world.  The award was received during Thirdera’s 2023 annual Hexy awards.