Dual Axis Pivot Chart
In this article, you will learn how to create a report in Excel that Analyzes the connection between the breaching of SLA’s due to incorrectly assigned incidents through a dual axis Pivot Chart.
This is a video from our YouTube Channel of how to accomplish this report:
Step 1: On the right side of the screen, select ‘Incident Counts’ –> ‘Incidents Breaching SLA’s’
Step 2: Select ‘Incorrectly Assigned Incidents’
Step 3: Finally, select ‘Hierarchy – Operational Category’
Step 4: In the top left side of the screen, select ‘PivotChart’
Step 5: Select ‘Clustered Column’
Step 6: Select ‘Ok’
Step 7: Right mouse click on a bar of Incorrectly Assigned Incidents data
Step 8: ‘Change Series Chart Type’
Step 9: Select ‘Clustered Column – Line on Secondary Axis’ and select ‘Ok’
Step 10: Sort your data in the Pivot Table on the left from largest to smallest
Step 11: Here is the result from that process
Step 12: In the top right hand side of the screen, select the ‘Insert’ tab
Step 13: In the top right side of the screen, select ‘Slicer’
Step 14: Inside the slicer dialogue box, select the ‘Quarter’ and ‘Month’ boxes and select ‘Ok’
Step 15: This is the final product. You can click on the fields within the slicers to manipulate data as needed.
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