Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

Basic Overview (% Incidents Meeting SLAs)

08 Oct, 2019

Basic Overview (% Incidents Meeting SLAs) In this article, we will build a report to serve as a template for report building in general. We’ll be going through the...

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SLA Detail (% Incidents Meeting SLAs)

01 Oct, 2019

SLA Detail (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric SLA detail. We’ll be using two treemaps, and editing one to...

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How to Build an Incident Management Dashboard for First Call Resolution in PowerBI

27 Sep, 2019

How to Build an Incident Management Dashboard for First Call Resolution in PowerBI In this article, we will make a report to examine the first call resolution. By using...

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ServiceNow Incident Resolution Time Report (% Incidents Meeting SLAs)

17 Sep, 2019

ServiceNow Incident Resolution Time (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric resolution time. By using a treemap with an assignment...

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SLA Performance (% Incidents Breaching SLAs)

07 Sep, 2019

SLA Performance (% Incidents Breaching SLAs) In this article, we will make a report to examine the SLA performance metric for incidents breaching SLAs. By using a scatter chart,...

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Basic Overview

01 Sep, 2019

Basic Overview In this article, we will build a report to serve as a template for report building in general. We’ll be going through the creation of a bar...

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How to Build an Incident Management Dashboard for SLA Detail in PowerBI

30 Aug, 2019

How to Build an Incident Management Dashboard for SLA Detail in PowerBI In this article, we will make a report to examine the metric SLA detail. We’ll be using...

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How to Build an Incident Management Dashboard for Resolution Time in PowerBI

23 Aug, 2019

How to Build an Incident Management Dashboard for Resolution Time in PowerBI In this article, we will make a report to examine the metric resolution time. By using a...

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How to Build an Incident Management Dashboard for SLA Performance in PowerBI

16 Aug, 2019

How to Build an Incident Management Dashboard for SLA Performance in PowerBI In this article, we will make a report to examine the SLA performance metric. By using a...

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How to Build an Incident Management Dashboard for Percentage of Incidents Using Knowledge Articles in PowerBI

25 Jul, 2019

How to Build an Incident Management Dashboard for Percentage of Incidents Using Knowledge Articles in PowerBI In this article, we will examine the percentage of incidents using knowledge articles....

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