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Recognized by Gartner Group in 2014 & 2015 as one of the top-rated solutions for BI Applications and Business Value dashboards, Northcraft Analytics remains poised for exponential growth with a bright future delighting customers with advanced data analytics for the ITSM and ITOM marketplace.
Platform independent and quick implementation times have led to outstanding customer experiences and executive accolades around data management, reporting and stewardship.
Headquartered in Marietta, Ga., Northcraft Analytics is the only provider of Business Intelligence Applications for Enterprise IT departments. We offer a broad suite of HOLAP BI applications for IT Service and Operations Management, including coverage for 11 of the 24 ITIL process areas OTB.
Our vision is to provide BI applications for all the industry-leading solutions for IT automation with platform portability for our customers. In other words, if you replace one of your IT ERP applications, you can keep your reporting, dashboards and critical measurements.
Our solutions are unique in that they require no BI development whatsoever, which is backed up by the most comprehensive maintenance & support package in the industry. Does your organization need a new Key Performance Indicator or do you need to add a field to your source system? Simply log a support Request!
With the previous solution, I could click the run report button, go down 10 floors, grab a cup of coffee, come back and the report that I needed most might have completed. With fewer virtual resources running Northcraft, I get nearly instantaneous reports.
When we're audited for compliance, we prefer to use the solution the auditors are using themselves.
When we switched from BMC Remedy to ServiceNow, it took several months. The reporting transition with Northcraft took a few weeks.