Metric of the Month – May

15 Dec, 2016

This month, we wanted to impress upon you that Northcraft Analytics doesn’t care if you’re following ITIL, Six Sigma, MOF or any other popular framework; we care about measuring what’s important to your business.  So, this month we’d like to talk about…


IT Asset Management Process Efficiency by measuring: Average time from Request to Receive

Purpose:  Measure the efficiency of both the vendor and internal IT procurement processes associated with the asset request fulfillment process.  This particular measure is most helpful for seeing the process efficiency from end to end.  It’s important to compare this metric against our Request to Order metric (internal processes) and Order to Receive (Vendor process) for a more complete picture of efficiency.

External: Fully

Context: This metric typically would apply to Assets over a certain dollar amount.  Different organizations will have different thresholds depending on administrative effort.  It is also important to take into account the category of IT Asset (such as desktop, software, server, network device, printer, etc…) for additional context.

Specific? Yes, but this metric is a compound metric.  It can be broken down into smaller parts to find different meaning (Order to Receive mentioned above), but the overall metric specifically measures the overall efficiency of the IT procurement process.

Objective? Yes, provided that the date and time fields are protected from biased influence.  They typically are in most IT Asset Management systems (read-only without administrator access).

1.1        Average Request to Receive Interval (in hours)

A measure of the efficiency of the purchasing process.  The number of days elapsed between the date a purchase request is created for the CI and the date the CI is received.

1.1.1          Formula

Order to Receive Interval/Total CIs Received

1.1.2          Component measures         Order to Receive Interval

Difference between the Create Date of the Asset and the Create Date of the related Purchase Order.