Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

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Percentage Open Over 15 Minutes (BMC Truesight Operations Manager)

Percentage Open Over 15 Minutes (BMC Truesight Operations Manager) In this article, we will build a report to examine...

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Basic Overview (% Incidents Meeting SLAs)

Basic Overview (% Incidents Meeting SLAs) In this article, we will build a report to serve as a template...

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SLA Detail (% Incidents Meeting SLAs)

SLA Detail (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric SLA...

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First Call Resolution (% Incidents Meeting SLAs)

First Call Resolution (% Incidents Meeting SLAs) In this article, we will make a report to examine the first...

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ServiceNow Incident Resolution Time Report (% Incidents Meeting SLAs)

ServiceNow Incident Resolution Time (% Incidents Meeting SLAs) In this article, we will make a report to examine the...

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SLA Performance (% Incidents Breaching SLAs)

SLA Performance (% Incidents Breaching SLAs) In this article, we will make a report to examine the SLA performance...

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Basic Overview

Basic Overview In this article, we will build a report to serve as a template for report building in...

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SLA Detail

SLA Detail In this article, we will make a report to examine the metric SLA detail. We’ll be using...

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Resolution Time

Resolution Time In this article, we will make a report to examine the metric resolution time. By using a...

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SLA Performance

SLA Performance In this article, we will make a report to examine the SLA performance metric. By using a...

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