Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

How To Build A Simple Project Manager Performance Report in PowerBI (ServiceNow ITBM)

14 Nov, 2019

How To Build A Simple Project Manager Performance Report in PowerBI (ServiceNow ITBM) In this article, we will build a report for the Project Manager Performance metric in the...

Read more

How To Build A GANTT Chart In ServiceNow

11 Nov, 2019

How To Build A Gantt Chart In PowerBI, Using the Northcraft Analytical App for ServiceNow ITBM In this article, we will build a report for the ServiceNow ITBM product....

Read more

Project Detail (ServiceNow ITBM)

06 Nov, 2019

Project Detail (ServiceNow ITBM) In this article, we will build a report to examine the Project Detail metric for the ServiceNow ITBM product. We’ll be going through the creation...

Read more

Project Dashboard (ServiceNow ITBM)

29 Oct, 2019

Analytical Project & Portfolio Overview Dashboard (ServiceNow ITBM) In this article, we will build a report to serve as a template for report building in general for the ServiceNow...

Read more

Component Host Name Search (BMC Truesight Operations Manager)

24 Oct, 2019

Component Host Name Search (BMC Truesight Operations Manager) In this article, we will build a report to examine the metric Component Host Name Search. The product for this report...

Read more

Percentage Open Over 15 Minutes (BMC Truesight Operations Manager)

17 Oct, 2019

Percentage Open Over 15 Minutes (BMC Truesight Operations Manager) In this article, we will build a report to examine the metric Percentage of Events Open Over 15 Minutes. The...

Read more

Basic Overview (% Incidents Meeting SLAs)

08 Oct, 2019

Basic Overview (% Incidents Meeting SLAs) In this article, we will build a report to serve as a template for report building in general. We’ll be going through the...

Read more

SLA Detail (% Incidents Meeting SLAs)

01 Oct, 2019

SLA Detail (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric SLA detail. We’ll be using two treemaps, and editing one to...

Read more

How to Build an Incident Management Dashboard for First Call Resolution in PowerBI

27 Sep, 2019

How to Build an Incident Management Dashboard for First Call Resolution in PowerBI In this article, we will make a report to examine the first call resolution. By using...

Read more

ServiceNow Incident Resolution Time Report (% Incidents Meeting SLAs)

17 Sep, 2019

ServiceNow Incident Resolution Time (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric resolution time. By using a treemap with an assignment...

Read more