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Event and Availability Analytics

Last modified: May 27, 2019
Estimated reading time: 2 min

Event and Availability Analytics

In order to visualize how you are managing your company’s event’s and incidents, we will build a dashboard that has aggregate data widgets at the top, time series analysis in the middle, and granular showing at the bottom.

In order to learn how to make this dashboard, you can watch this video from our YouTube channel:


Step 1: To follow our best practices for dashboard creation, we will have our aggregate at the top. Select the ‘KPI’ widget from the visualizations menu

Step 2: Choose your value and goal from average event duration

Step 3: For your trend, select ‘Month’


Step 4: Next, select the ‘Card’ widget

Step 5: Search and select ‘Events Critical’

Multi-Row Card

Step 6: Select the Muti-Row card visualization and add ‘Events Total’

Step 7: Add ‘Events Closed’

Step 8: Search for and select ‘Percentage of Events Open’

Step 9: This is what it looks like so far, now we’ll add our last measure to the widget

Step 10: Add ‘Percentage of Events with Service Assignments’


Step 11: Next, select a KPI visualization widget

Step 12: And, for the trend, use ‘Month of Quarter’

Step 13: In the middle, we want our time series analysis, so select the ‘Clustered column chart’

Step 14: Select ‘Events Total’

Step 15: Use the meta data search bar to search for ‘Month’

Step 16: Select ‘Month’

Step 17: Lastly, for our granular data level, we’ use a ‘Table’ widget

Step 18: Add all of the items in the ‘Classification’ folder


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