Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

E-Mail: Phone: (800) 565-1375

Northcraft for ServiceNow Project and Portfolio Management Analytics (ITBM)

  • How many of your projects are delivered on time?
  • Can you quickly tell if you are under capacity or over budget?
  • Do you have insight into which projects are meeting your business goals?
  • Do you know your current demand for each project?
  • Does your CIO have visibility into the financial dimensions tied to your operational expenses?

Northcraft Analytics is dedicated to putting robust Business Intelligence applications and methodologies in the hands of IT management.

Move from implementation to value immediately. With the metrics that define IT Service success, managers can immediately target gains.

Each component of the analytics suite is geared toward uncovering value immediately. Dashboards identify problem areas and trends. The Standard Reporting Suite brings the root causes of performance to the surface. The Excel™ or Power BI reporting environment provides the means for simple deeper analysis. The end result is an environment where managers can move from idea to value in minutes.


  • Advanced Metrics – Over 2,700 pre-calculated metrics for ITIL Service Support, Delivery, Transition & Operations processes that are designed to be external and accurate.
  • Executive Dashboards – Evaluate operational performance at a glance with executive dashboards. View as a standalone web page or integrate easily into SharePoint™.
  • Standard Report Suite – Uncover value immediately with highly functional out of the box reports.
  • Ad-Hoc Reporting – Build your own reports directly in a browser or MS Excel ™ with our integrated reporting environment.

Don’t forget to check out the latest demonstration videos below from our YouTube Channel.