Don’t forget to check out the latest ServiceNow™ videos below from our YouTube Channel.
- Are you able to trend and drill-down on 13 Months of SLA performance for any volume of Incidents?
- What if you could pull together information from any data source outside of ServiceNow in real-time, such as your event management or call center systems? And combine it with ServiceNow data?
- What if you could finally report on catalog(ue) requests to find bottlenecks in fulfillment and approvals?
- What if you could break through query size limitations and get the reports you need easily within tools that were already familiar to you?
- How much time would your already overloaded ServiceNow team spend coding formula indicators for a proprietary analytics platform? Especially when you already own so many powerful BI tools across the organization?
Northcraft Analytics is dedicated to putting robust Business Intelligence applications and methodologies in the hands of IT management.
To succeed, every function in an organization must establish business goals with specific, measurable target metrics. This is no different for the IT Department. Well-designed metrics serve both as an indicator of progress for management and as a clear prescription for action by front-line IT staff. In order to effectively manage IT infrastructure, a strategic use of metrics is imperative.
Northcraft’s Advanced Metrics for IT Service Management suite places the analytical platform that is available to other critical operational departments in the hands of IT managers. Each of our modules, designed specifically for one of the core IT processes, presents a dashboard of Key Performance Indicators and a suite of standard reports designed to quickly discover the root causes of performance, or lack thereof. The solution also provides an interface for building ad-hoc reports directly in your web browser, Tableau™, PowerBI™, or in Microsoft Excel™, delivering the most robust set of business intelligence metrics available for IT Management.
Move from implementation to value immediately. With the metrics that define IT Service success, managers can immediately target gains.
Each component of the analytics suite is geared toward uncovering value immediately. Dashboards identify problem areas and trends. The Standard Reporting Suite brings the root causes of performance to the surface. The Excel or web-based reporting environment provides the means for simple deeper analysis. The integration with ServiceNow™ allows for immediate action on critical items. The end result is an environment where managers can move from idea to value in minutes.
- Advanced Metrics – Over 2,500 pre-calculated metrics for ITIL Service Support, Delivery, Transition & Operations processes that are designed to be external and accurate.
- Executive Dashboards – Evaluate operational performance at a glance with executive dashboards. View as a standalone web page or integrate easily into Sharepoint™.
- ServiceNow™ Integration – Move seamlessly from web-based reports to individual items (Incidents, Changes, etc.) in ServiceNow™ to address urgent items directly.
- Standard Report Suite – Uncover value immediately with highly functional out of the box reports.
- Ad-Hoc Reporting– Build your own reports directly in a browser, Tableau™, PowerBI™ or MS Excel™ with our integrated reporting environment.