Generated by All in One SEO Pro v4.8.8, this is an llms.txt file, used by LLMs to index the site. # Northcraft Analytics ServiceNow Reporting, IT Analytics, IT Dashboards, IT Reporting ## Sitemaps - [XML Sitemap](https://www.northcraftanalytics.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Northcraft Analytics Showcases AI-Powered Analytics Solutions at ServiceNow Knowledge 2025](https://www.northcraftanalytics.com/2025/05/01/northcraft-analytics-showcases-ai-powered-analytics-solutions-at-servicenow-knowledge-2025/) - Northcraft Analytics will be exhibiting at ServiceNow Knowledge 2025! Read the blog post for more details about the event. - [Overcoming CMDB Shame: Part Two](https://www.northcraftanalytics.com/2022/11/30/overcoming-cmdb-shame-part-two/) - Overcoming CMDB Shame Part Two by Northcraft Analytics. The amount of data contained within a CMDB is also huge. Relational databases struggle with processing standard organization-wide reports out of the repository. - [Overcome CMDB Shame: Part One](https://www.northcraftanalytics.com/2022/11/15/overcome-cmdb-shame-part-one/) - Overcome CMDB Shame Part One by Northcraft Analytics. For over a decade, I have yet to meet a client that does not experience some level of shame when discussing their CMDB. For the record, most of the people that I speak to on this topic work in the IT Service departments. - [Northcraft Analytics Named Thirdera Partner of the Year](https://www.northcraftanalytics.com/2023/02/21/northcraft-analytics-named-thirdera-partner-of-the-year/) - Northcraft Analytics Named Thirdera Partner of the Year! Analytics show that past performance may indeed guarantee future results. Northcraft could not be prouder of our partnership with Thirdera, nor more appreciative of your support and collaboration. Here's to a roaring 20's together! 🥂 #Thirdera #Northcraft #partneroftheyear #servicenow - [Save your Rock Stars with DevOps Dashboards](https://www.northcraftanalytics.com/2022/12/27/save-your-rock-stars-with-devops-dashboards/) - Save your Rock Stars with DevOps Dashboards by Northcraft Analytics. An important first step is measuring adherence to the DevOps process. - [Listen to Northcraft on the Alldus ServiceNow Podcast!](https://www.northcraftanalytics.com/2023/02/14/listen-to-northcraft-on-the-alldus-servicenow-podcast/) - **NEW PODCAST** 🎙 Sit back, relax and enjoy today's brand new episode in our ServiceNow series of The Alldus Podcast as host Mark Kelly chats with John Cullom, CEO at Northcraft Analytics. - [Managing User Licenses Post Pandemic](https://www.northcraftanalytics.com/2022/12/12/managing-user-licenses-post-pandemic/) - Managing User Licenses Post Pandemic by Northcraft Analytics. ServiceNow roles are added and revoked to users every day. Each one has the potential to drive license costs but is very difficult to monitor without individual records in history. - [Change Management in ServiceNow - Trust = Quality + Speed](https://www.northcraftanalytics.com/2022/11/01/change-management-in-servicenow-trust-quality-speed/) - The Only Constant is Change The adage in the industry is that 50% of all incidents are caused by changes. I am equally certain both that figure is low and that it is anecdotal. So few organizations have the tools or processes in place to identify the change occurring, the infrastructure being impacted, or the - [Establishing an Analytical Culture - Choose Your Future](https://www.northcraftanalytics.com/2022/09/27/establishing-an-analytical-culture-choose-your-future/) - Establishing an Analytical Culture - Choose Your Future by Northcraft Analytics. Northcraft Analytics was born out of a desire to provide the tools required to foster an analytical culture within the IT organization. - [Balanced Scorecards for the IT Organization](https://www.northcraftanalytics.com/2022/10/11/balanced-scorecards-for-the-it-organization/) - Balanced Scorecards for the IT Organization by Northcraft Analytics. Properly constructed, a Balanced Scorecard is a portal into the strategic issues facing the organization with the capability of identifying the root causes of exceptional performance. - [Analytics Build vs. Buy: What's Your Tolerance for Risk?](https://www.northcraftanalytics.com/2021/05/17/analytics-build-vs-buy-whats-your-tolerance-for-risk/) - Generally, it's Wiser to Buy than Build Most of us started working in IT because we love to build stuff. After a while, we started managing people that love to build stuff. For good and ill, it turned out the people we manage possess the same traits that we took pride in ourselves: fearlessness in - [Predictive Analytics for IT Operations - The Prequel: Silencing Alert Noise](https://www.northcraftanalytics.com/2022/01/06/predictive-analytics-for-it-operations-the-prequel-silencing-alert-noise/) - Predictive Analytics for IT Operations Part Two by Northcraft Analytics. The root of this problem is the noise produced within the existing alert environment. It would be important to address even if one were not interested in introducing predictive analytics. - [Incident Management in ServiceNow - It's not Just About Service, It's About Risk](https://www.northcraftanalytics.com/2022/10/25/incident-management-in-servicenow-its-not-just-about-service-its-about-risk/) - Understand the game if you want to win A Day in the Life of the Incident Manager Competent staff is difficult to find and difficult to keep. Incident volumes vary not just by time of day and day of week, but also by the type of issue. Even within these criteria, there is a natural - [Predictive Analytics for IT: Are you Getting Hustled?](https://www.northcraftanalytics.com/2022/09/16/predictive-analytics-for-it-are-you-getting-hustled/) - Predictive Analytics for IT - Are You Getting Hustled by Northcraft Analytics. The key to surviving this encounter is to realize what is really being offered. Predictive analytics exist, and more than likely, they can help you do what you do. - [It's Tough to Stay in Style - Build an Analytics Platform to Last for Decades](https://www.northcraftanalytics.com/2022/06/13/its-tough-to-stay-in-style-build-an-analytics-platform-to-last-for-decades/) - Every generation laughs at the old fashions, but religiously follows the new. - Henry David Thoreau One must be absolutely modern. - Arthur Rimbaud That which is truly modern will always be modern. - Arnold Schoenberg Modern Analytical Platforms There are few business functions that are more susceptible to the whims of fashion than analytics. While the - [Metric of the Month, July](https://www.northcraftanalytics.com/2016/12/15/metric-of-the-month-july/) - Well, as you might have noticed, we took a little bit of time off in June to reflect upon the most important metric to post for July. It was either that or the margarita-fueled summer vacation. One of the 2. So... without further ado... we give you... Changes Opened Past Scheduled Date Purpose: This - [Honest Communication, the Road to Continuous Improvement](https://www.northcraftanalytics.com/2016/12/15/honest-communication-the-road-to-continuous-improvement/) - Honest Communication: the Road to Continuous Improvement in IT Thank you once again for your patronage into our blogosphere. Stop by anytime. We’re tackling a tough topic this week, but one that’s necessary to have a tactical understanding of continuous improvement. Most of us in IT operations and support recognize how necessary continuous improvement is (at the - [What's the Difference Between an Unsuccessful Change and a Failed Change?](https://www.northcraftanalytics.com/2016/12/15/whats-the-difference-between-an-unsuccessful-change-and-a-failed-change/) - Lee Cullom, Co-Founder & President, Northcraft Analytics What's the difference between a Failed Change and Unsuccessful Change? While this month presents another simple 2 metrics, which are also KPIs for many IT orgs, we figured that it gives us time to focus on an important first principle of any successful business intelligence, data science & - [A Well-Written Service Desk Manager Job Description...](https://www.northcraftanalytics.com/2016/12/15/a-well-written-service-desk-manager-job-description/) - Summary: To manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards - [Metric of the Month, Knowledge Management, November](https://www.northcraftanalytics.com/2016/12/15/metric-of-the-month-knowledge-management-november/) - Metric of the Month, November, Knowledge Management Hello again all! I'm sure it's been quite a busy time of year for us here in the IT world and the vendor world. So, it took me until the last day of the month to get that Metric of the Month out. In any case, Knowledge Management - [EMA -- Northcraft Analytics is "Emerging Player"](https://www.northcraftanalytics.com/2016/12/15/ema-northcraft-analytics-is-emerging-player/) - To access full article, please go here: http://blogs.enterprisemanagement.com/blog/the-cmdb-is-not-a-data-warehouse/ Northcraft Analytics, IT Data Warehouse - [State of the ITSM Market, Release 4](https://www.northcraftanalytics.com/2016/12/15/state-of-the-itsm-market-release-4/) - State of the ITSM Market has moved permanently. You can now find it here... http://www.itsmuniversity.net/ 02-27-2012 State of the IT Service Management Market, 2012, R4 There have been some major events in the market since Release 3 of the ITSM Market research released last August, such that we felt it was necessary to make an - [Breaking Down the Balanced Scorecard for IT](https://www.northcraftanalytics.com/2016/12/15/breaking-down-the-balanced-scorecard-for-it/) - Breaking Down the Balanced Scorecard for IT In a recent Bain trends publication (Mitt Romney's old management consulting stomping grounds, http://www.bain.com), we noticed how much momentum the balanced scorecard is beginning to make after remaining in the theoretical stage for so many years. Also, there's been a good bit of momentum with our customer base - [Build vs. Buy for BI, ITSM](https://www.northcraftanalytics.com/2016/12/15/build-vs-buy-for-bi-itsm/) - It’s the age old question in IT. If you go back to the early years, there wasn't really an option to buy (other than hardware) as all IT organizations built the software that they needed. This was the time before application vendors started appearing in the industry. Well, I was part of those early times with Sears. - [The Day an Abominable IT Report Was Born...](https://www.northcraftanalytics.com/2016/12/15/the-day-an-abominable-it-report-was-born/) - We spend so much time talking about how to do things right that we often don’t take the time out of our busy little schedules to explain what typically goes wrong. While this is an anecdote, we believe that it does represent one of the most common problems that we run into in the world - [Metrics for ITSM and Mom's Minivan](https://www.northcraftanalytics.com/2016/12/15/metrics-for-itsm-and-moms-minivan/) - People, Process, Technology & Metrics… an ongoing drama. I’m one of those people who take my work home with me. I know, I know… there’s that whole work-life balance thing that I’m always “struggling” to overcome. But, I haven’t yet. I am kind of sorry about it, but at the same time… not deeply - [External IT Metrics -- Calling Your Own Lines vs. The Hawk-Eye](https://www.northcraftanalytics.com/2016/12/15/external-it-metrics-calling-your-own-lines-vs-the-hawk-eye/) - External IT Metrics -- Calling Your Own Lines vs. The Hawk-Eye ... For you Tennis fans out there, which I know are few and far between these days, I’ve got a question for you. What’s the most exciting technological development that you can think of in the past 30 years to hit the tournaments? I - [Managing IT Groups Like Your Stock Portfolio.](https://www.northcraftanalytics.com/2016/12/15/managing-it-groups-like-your-stock-portfolio/) - Reading an article in the Wall Street Journal the other day, I noticed an interesting graph focusing on industry/sector performance for 2015. Obviously, if you've been participating in the market, Oil & Gas have been hit pretty hard along with banking and coal, but to comprehend the enormity of the U.S. economic landscape requires powerful tools and visualizations, coupled with - [Leaving Room for Mystery in Measurement -- Resolution Time](https://www.northcraftanalytics.com/2016/12/15/leaving-room-for-mystery-in-measurement-resolution-time/) - Question: Who is the most annoying person in the world? Answer: Possibly a cocksure IT metrics ideologue. When you work in business intelligence, everyone expects you to be THAT person, the one that has all the answers immediately, with complete certainty and leaves no room for interpretation or discussion. The ole' smartest person in the room. - ["That Messi… he’s mustard, but Ronaldo is better"](https://www.northcraftanalytics.com/2018/09/05/that-messi-hes-mustard-but-ronaldo-is-better/) - Northcraft is the leading provider of BI Applications for IT. - [Total Cost of Ownership of an Analytics Program (Part 1) - Evaluating the Benefits: Christmas in July](https://www.northcraftanalytics.com/2021/06/01/total-cost-of-ownership-of-an-analytics-program-part-1-evaluating-the-benefits-christmas-in-july/) - Any manager that would sacrifice analytical capabilities to save a little money will deserve neither and lose both. – Attribution Unknown Often, making the business case for analytics program is easy. One department that is blind to the information necessary to make proper decisions for an operation that is performed daily is usually enough to justify - [Northcraft with Thirdera - Workflow Wednesday with Troy Pesola](https://www.northcraftanalytics.com/2022/04/11/northcraft-with-thirdera-workflow-wednesday-with-troy-pesola/) - [Did ServiceNow Just Plant The Seed of Its Own Destruction?](https://www.northcraftanalytics.com/2018/02/20/did-servicenow-just-plant-the-seed-of-its-own-destruction/) - In recently closing a $56 Million Deal with one of its largest customers to expand the presence of its software globally, ServiceNow left the asset management module out of a deal without telling the customer. It could have been a mistake, that's common with complex pricing models, so I'll assume the best of the account - [When Microsoft Buys ServiceNow...](https://www.northcraftanalytics.com/2017/03/06/when-microsoft-buys-servicenow/) - Bam! A little lightbulb just switched on. I think Microsoft is going to buy ServiceNow. Allow me to explain the reasons... and then predict what will happen to the product portfolio. First, since I'm under the gun to publish this before anyone else starts thinking about it, let me just start with a simple bulleted list of evidence and thoughts: - [The Resolution for Resolution Time Headaches](https://www.northcraftanalytics.com/2016/12/15/the-resolution-for-resolution-time-headaches/) - You would think I could find something more interesting to talk about than resolution time, but... I drone on. To be fair, what could be more important than resolution time for the support & operations center? Well, cost is obviously an important factor in this topic as well, because you can certainly reduce resolution time across all of IT by - [ITSM Data Quality for Dummies](https://www.northcraftanalytics.com/2017/01/13/data-quality-for-dummies-2/) - Our experts have seen quite a bit of “hullaballoo” around Data Quality in the BI community that eventually stirs up controversy in the analyst community, with this cycle inevitably filtering down to IT departments. There are real concerns around Data Quality that arise naturally through reporting issues from BI deployments, so I thought it might - [Business Intelligence in the API Economy](https://www.northcraftanalytics.com/2017/01/13/business-intelligence-in-the-api-economy/) - Business Intelligence for IT - [Misleading Metrics, A Case Study](https://www.northcraftanalytics.com/2016/12/15/misleading-metrics-a-case-study-2/) - In the past, I worked for several large software companies, usually in the pre-sales consulting organization. One of them was particularly keen on metrics... and striving to be "metrics-driven". So, as you would expect, we had our objectives tied to Key Performance Indicators. The most important Key Performance Indicator was for the consultants to - [Control Charts for IT Improvement](https://www.northcraftanalytics.com/2016/12/15/control-charts-for-it-improvement-2/) - Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it via a practical example using control charts. Plus, I'm an inductive thinker, so this is for those of you that like bottom-up thinking. The most common example of six sigma application is probably Pareto Analysis, but since - [State of the IT Service Management Market, 2011, Redux](https://www.northcraftanalytics.com/2016/12/15/state-of-the-it-service-management-market-2011-redux/) - This is not the latest State of the ITSM Market Research, please see version 4 by clicking on the Blog link above. State of the IT Service Management Market, 2011, Redux Since this has been such a popular topic, we thought we'd re-issue our research with some clarifications, updates and additional thoughts. If you've participated - [Help Desk Institute -- San Francisco -- August 19th](https://www.northcraftanalytics.com/2016/12/15/help-desk-institute-san-francisco-august-19th/) - Come see Tyler Jones (Director, Service Delivery) present... “Metrics that Matter, a Better Balanced Scorecard for IT” Summary: With all of the process methodologies to choose from, it can be quite a challenge to come up with the metrics that are most important to manage IT from a business perspective. We’ll outline some of the - [Metric of the Month - May](https://www.northcraftanalytics.com/2016/12/15/metric-of-the-month-may/) - This month, we wanted to impress upon you that Northcraft Analytics doesn’t care if you’re following ITIL, Six Sigma, MOF or any other popular framework; we care about measuring what’s important to your business. So, this month we’d like to talk about… IT Asset Management Process Efficiency by measuring: Average time from Request to - [Taking the "BS" out of BSM...](https://www.northcraftanalytics.com/2016/12/15/taking-the-bs-out-of-bsm/) - The topic for this blog is one of the most hyped subjects in recent memory, other than the CMDB possibly… Business Service Management. Also, it’s something that every ITSM software vendor I’ve worked for has obsessed about because they see it as the “key” to reaping huge deals from prospects without being bothered by all - [State of the IT Service Management Market, 2011](https://www.northcraftanalytics.com/2016/12/15/managed-services-for-itsm-reporting/) - State of the ITSM Market, Release 6 is the latest research, please click here to access: http://www.itsmuniversity.net/state-of-the-itsm-market-release-6/ BMC is #1 in the market with 38.6% market share (Includes BMC Remedy ITSM and Custom applications, Service Desk Express, RemedyForce and BMC Remedy on Demand), HP Service Manager is #2 at a little over 20%, CA Service - [Metric of the Month - March](https://www.northcraftanalytics.com/2016/12/15/metric-of-the-month-march/) - Well, we decided to go with a simpler metric this month. There was some discussion amongst the Northcrafters about whether or not we should go with “Unauthorized Changes”… but there are too many ways to define unauthorized changes, so the blog would have been a little too long… and a little too boring (for most!). - [Metric of the Month - February](https://www.northcraftanalytics.com/2016/12/15/metric-of-the-month-february/) - This month... we'd like to share a metric for Incident Management: 1.1 Average time for second level to respond The average time it takes for a Tier 2 support group to begin action on an incident after it has been assigned from the Front Line. Purpose: To determine bottlenecks in the assignment process from 1sttier Service/Help - [ITSM Metrics in Action, Average Handling Time](https://www.northcraftanalytics.com/2016/12/14/itsm-metrics-in-action-average-handling-time/) - IT Service Management Metrics in Action, Average Handling Time Goodbye Metric of the Month, hello new format. Yes, for those of you who have followed Northcraft for some time, you've probably noticed that we gave Metric of the Month the boot some time ago. The problem was that it was too abstract… and a bit - [Does it Run on an iPad?](https://www.northcraftanalytics.com/2016/12/14/does-it-run-on-an-ipad/) - I'm glad you asked. Better yet, there are no additional license costs like most of those "other guys". - [Simplify CSI... Simplify Reporting.](https://www.northcraftanalytics.com/2016/12/14/simplify-csi-simplify-reporting/) - Define what you should measure (Step 1): - How can you do that without knowing where you're performing poorly? (Step 2): - Define what you can measure. We'll show you everything that you can measure, and based on your performance, what you should! - [Coffee KPI's for IT](https://www.northcraftanalytics.com/2016/11/24/coffee-kpis-for-it/) - Coffee KPIs, Eric Zinn If you've ever worked with me on metrics you've probably heard me say something like, “well, let’s set up some coffee KPIs and see how we do.” You probably understood what I meant from the context but this is how that term came to be. Once upon a time I had - [Custom Metrics Engagement](https://www.northcraftanalytics.com/2016/12/01/custom-metrics-engagement/) - Benefits: Supports any technology platform – IBM, FrontRange, CA, etc…. Learn the metrics you need from our metrics catalog – Also, you may pick and choose which ones are most critical to you for US to implement Get the information you need for the audience that demands it – Dashboards for executives and Ad-hoc reporting for managers Basically, - [Service Support Benchmark](https://www.northcraftanalytics.com/2016/12/01/service-support-benchmark/) - In the Service Support Benchmark, we’ll spend several days with a process area (and team) analyzing your IT performance in detail that will use information gathered from the Northcraft Analytics platform. We’ll be leveraging the expertise of individuals who have spent no less than 10 years in information technology, have mastered multiple technical and process - [IT Power Score](https://www.northcraftanalytics.com/2016/12/01/it-power-score/) - In a bid to enable breakout business growth or simply to contain costs, this offering can be used to determine the current capabilities of your company’s IT engine. Using your own ITSM data coupled with stakeholders’ business objectives and an assessment of the organization’s culture, an initial ITSM program roadmap is produced for the implementation - [Misleading Metrics, A Case Study](https://www.northcraftanalytics.com/2016/11/24/misleading-metrics-a-case-study/) - Misleading Metrics, A Case Study … In the past, I worked for several large software companies, usually in the pre-sales consulting organization.  One of them was particularly keen on metrics… and striving to be “metrics-driven”.  So, as you would expect, we had our objectives tied to Key Performance - [External IT Metrics — Calling Your](https://www.northcraftanalytics.com/2016/11/24/external-it-metrics-calling-your/) - External IT Metrics — Calling Your Own Lines vs. The Hawk-Eye … For you Tennis fans out there, which I know are few and far between these days, I’ve got a question for you. What’s the most exciting technological development that you can think of in the past 30 years to hit the tournaments? I - [Control Charts for IT Improvement](https://www.northcraftanalytics.com/2016/11/24/control-charts-for-it-improvement/) - Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it via a practical example using control charts. Plus, I’m an inductive thinker, so this is for those of you that like bottom-up thinking. The most common example of six sigma application is probably Pareto Analysis, but since - [Benchmarking vs. Baselining](https://www.northcraftanalytics.com/2016/11/24/benchmarking-vs-baselining/) - This is a pretty big nut I’m cracking today. There are entire books dedicated to the topic. So, as always, I’d like to start with some simple terminology that keeps us on the same page without requiring a Ph.D. in data science. If you disagree with the terminology, let’s talk.  I always appreciate discussions in the thread below. - [Leaving Room for Mystery in Measurement](https://www.northcraftanalytics.com/2016/11/24/leaving-room-for-mystery-in-measurement/) - Question: Who is the most annoying person in the world? Answer: Possibly a cocksure IT metrics ideologue. When you work in business intelligence, everyone expects you to be THAT person, the one that has all the answers immediately, with complete certainty and leaves no room for interpretation or discussion. The ole’ smartest person in the room. They - [Data Quality for Dummies](https://www.northcraftanalytics.com/2016/11/24/data-quality-for-dummies/) - Our experts have seen quite a bit of “hullaballoo” around Data Quality in the BI community that eventually stirs up controversy in the analyst community, with this cycle inevitably filtering down to IT departments. There are real concerns around Data Quality that arise naturally through reporting issues from BI deployments, so I thought it might - [The Resolution for Resolution Time Heada](https://www.northcraftanalytics.com/2016/11/24/the-resolution-for-resolution-time-heada/) - You would think I could find something more interesting to talk about than resolution time, but… I drone on. To be fair, what could be more important than resolution time for the support & operations center?  Well, cost is obviously an important factor in this topic as well, because you can certainly reduce resolution time across all of IT by - [Managing IT Groups Like Your Stock Portf](https://www.northcraftanalytics.com/2016/11/24/managing-it-groups-like-your-stock-portf/) - Reading an article in the Wall Street Journal the other day, I noticed an interesting graph focusing on industry/sector performance for 2015. Obviously, if you’ve been participating in the market, Oil & Gas have been hit pretty hard along with banking and coal, but to comprehend the enormity of the U.S. economic landscape requires powerful tools and visualizations, coupled with - [Desert and Clouds](https://www.northcraftanalytics.com/2016/03/18/black-and-white/) - It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Cont ent here, content here', making it look like readable English. ## Pages - [CIO Dashboard](https://www.northcraftanalytics.com/) - Northcraft Analytics provides SingularIT, the only Installable CIO Dashboard. Available for JIRA, ServiceNow, SolarWinds, BMC Helix, Amazon EC2, and more. - [SingularIT, The Installable CIO Dashboard](https://www.northcraftanalytics.com/home-animated-background/singularit-the-installable-cio-dashboard/) - SingularIT is the installable CIO Dashboard, compatible our Packaged Microsoft ETL or Complete Analytical Solutions for ServiceNow, BMC, EC2, JIRA and more! - [Contact Us](https://www.northcraftanalytics.com/contact/) - Corporate Headquarters - The Queen Building, 5 Concourse Pkwy #3000, Atlanta, GA 30328 Contact Us Call Us at 800-565-1375, or feel free to use the contact form below: Contact Us First Name * First Last Name * Last Phone * Email * City State Company Name * Subject * Message * If you are human, - [About Us](https://www.northcraftanalytics.com/about-us/) - ITSM, DevOps, ITFM and ITOM Analytics for Large IT. - [Resources](https://www.northcraftanalytics.com/resources/) - JIRA Analytics, SolarWinds Analytics, ServiceNow Analytics, SolarWinds Analytics, BMC Remedy ITSM Analytics - [Blog](https://www.northcraftanalytics.com/blog/) - Northcraft Analytics Blog - [IT Value Index Quick Start Guide](https://www.northcraftanalytics.com/it-value-index-quick-start-guide/) - 1 Overview One of the most difficult things in Enterprise IT is translating the value created by process improvement and technical advance into the language that the business recognizes, namely economic profit. The IT Value Index accomplishes that by breaking down IT processes into areas of value. 2 Annual Revenue Move the slider to select 1 Overview One of the most difficult things in Enterprise IT is translating the value created by process improvement and technical advance into the language that the business recognizes, namely economic profit. The IT Value Index accomplishes that by breaking down IT processes into areas of value. 2 Annual Revenue Move the slider to select - [Northcraft Analytics Knowledge Central](https://www.northcraftanalytics.com/northcraft-analytics-knowledge-central/) - The content you are trying to access is for Northcraft Analytics customers only. Contact Us - [Cherwell Knowledge Management](https://www.northcraftanalytics.com/cherwell-knowledge-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Cherwell Reporting, Cherwell Analytics. Use Tableau, PowerBI & More! - [CA Knowledge Management](https://www.northcraftanalytics.com/ca-knowledge-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - CA Reporting, CA Analytics, CA Reporting replacement. Use Tableau, PowerBI & More! - [Invanti Heat Analytical Reporting](https://www.northcraftanalytics.com/invanti-heat-analytical-reporting/) - Northcraft Analytics provides complete analytical applications for IT. ServiceNow™, SolarWinds™, BMC Helix™, JIRA and more. - [ServiceNow Service Level Management Analytics](https://www.northcraftanalytics.com/service-now-reporting-2-3/) - Over 2,500 pre-calculated metrics for ITIL Service Support, Delivery, Transition & Operations processes that are designed to be external and accurate. - [ServiceNow Project and Financial Management](https://www.northcraftanalytics.com/servicenow-project-and-financial-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - ServiceNow Reporting, ServiceNow Analytics, ServiceNow Reporting replacement. Use Tableau, PowerBI & More! - [ServiceNow Reporting and Analytics Problem Management](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for ServiceNow Reporting, ServiceNow Analytics. Use Tableau, PowerBI & More! - [BMC Remedy ITSM Request Management](https://www.northcraftanalytics.com/bmc-remedy-itsm-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [Microfocus HP Service Manager Knowledge Management](https://www.northcraftanalytics.com/microfocus-hp-service-manager-knowledge-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Microfocus HP Service Manager Reporting, Microfocus Analytics. Use Tableau, PowerBI & More! - [ServiceNow Analytics Knowledge Management](https://www.northcraftanalytics.com/servicenow-analytics-knowledge-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for ServiceNow Reporting, ServiceNow Analytics. Use Tableau, PowerBI & More! - [Packaged BMC Helix Analytics and Reporting Change Management](https://www.northcraftanalytics.com/packaged-bmc-helix-analytics-and-reporting-change-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Packaged BMC Helix Reporting, BMC Helix Analytics. Use Tableau, PowerBI & More! - [Packaged BMC Remedy ITSM Analytics and Reporting Change Management](https://www.northcraftanalytics.com/packaged-bmc-remedy-itsm-analytics-and-reporting-change-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [Ivanti HEAT Reporting and Analytics Service Level Management](https://www.northcraftanalytics.com/ivanti-heat-reporting-and-analytics-service-level-management/) - Over 15 Comprehensive Complete Analytical applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [BMC Helix Cloud Analytics and Reporting Service Level Management](https://www.northcraftanalytics.com/bmc-helix-cloud-analytics-and-reporting-service-level-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More! - [BMC Remedy/Helix ITSM Analytics and Reporting Service Level Management](https://www.northcraftanalytics.com/bmc-remedy-helix-itsm-analytics-and-reporting-service-level-management/) - Over 25 Comprehensive Complete Analytical appss for IT for BMC Remedy/Helix, SolarWinds, JIRA, EC2. Use Tableau, PowerBI & More! - [IBM Tivoli Service Request Mgr. Incident Management](https://www.northcraftanalytics.com/ibm-tivoli-service-request-mgr-incident-management/) - Don't forget to check out the latest ServiceNow videos below from our YouTube Channel. What if you could trend and drill-down on Service Target breaches - [CA Service Desk Manager Incident Management](https://www.northcraftanalytics.com/ca-service-desk-manager-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [JIRA Service Desk Analytics Incident Management](https://www.northcraftanalytics.com/jira-service-desk-analytics-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for JIRA Reporting, JIRA Analytics. Use Tableau, PowerBI & More! - [Office 365 Billing and Usage Analytics Financial Management](https://www.northcraftanalytics.com/office-365-billing-and-usage-analytics-financial-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - Microsoft Office 365 Reporting, Office 365 Analytics, Office 365 Reporting replacement. Use Tableau, PowerBI & More! - [Azure Billing Analytics Financial Management](https://www.northcraftanalytics.com/azure-billing-analytics-financial-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - Microsoft Azure Reporting, Azure Analytics, Azure Reporting replacement. Use Tableau, PowerBI & More! - [AWS Billing Analytics Financial Management](https://www.northcraftanalytics.com/aws-billing-analytics-financial-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - AWS Reporting, AWS Analytics, AWS Reporting replacement. Use Tableau, PowerBI & More! - [BMC Truesight Capacity Management](https://www.northcraftanalytics.com/bmc-truesight-capacity-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Truesight Reporting, Truesight Analytics. Use Tableau, PowerBI & More! - [AWS Analytics and Reporting Capacity Management](https://www.northcraftanalytics.com/aws-analytics-and-reporting-capacity-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Amazon Web Services Capacity Reporting, Amazon Web Services Analytics, Amazon Web Serices Smart Reporting replacement. Use Tableau, PowerBI & More! - [Azure Monitor Capacity Management](https://www.northcraftanalytics.com/azure-monitor-capacity-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Microsoft Azure Monitor Reporting, Azure Monitor Analytics. Use Tableau, PowerBI & More! - [SolarWinds Analytics and Reporting Capacity Management](https://www.northcraftanalytics.com/solarwinds-analytics-and-reporting-capacity-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for SolarWinds Reporting, Solarwinds Analytics. Use Tableau, PowerBI & More! - [BMC Helix Problem Management](https://www.northcraftanalytics.com/bmc-helix-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More! - [Azure DevOps Release Management](https://www.northcraftanalytics.com/azure-devops-release-management/) - Over 25 Packaged Microsoft SSAS Analytical Applications for Enterprise IT - Azure DevOps, JIRA, ServiceNow, SolarWinds, BMC and More. Use Tableau, PowerBI - [CA Incident Management](https://www.northcraftanalytics.com/ca-incident-management/) - Over 15 Comprehensive BI Applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [Microfocus HP Service Manager Analytics and Reporting Incident Management](https://www.northcraftanalytics.com/microfocus-hp-service-manager-analytics-and-reporting-incident-management/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. What if you could trend and drill-down on Service Target? - [Microfocus HP Service Manager Analytics and Reporting Release Management](https://www.northcraftanalytics.com/microfocus-hp-service-manager-analytics-and-reporting-release-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Microfocus HP Service Manager Reporting, Microfocus Analytics. Use Tableau, PowerBI & More! - [Invanti HEAT Reporting and Analytics Incident Management](https://www.northcraftanalytics.com/invanti-heat-reporting-and-analytics-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [Invanti HEAT Reporting and Analytics Problem Management](https://www.northcraftanalytics.com/invanti-heat-reporting-and-analytics-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [Microsoft SCSM Problem Management](https://www.northcraftanalytics.com/microsoft-scsm-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Microsoft SCSM Reporting, Microsoft Analytics. Use Tableau, PowerBI & More! - [Microsoft SCSM Incident Management](https://www.northcraftanalytics.com/microsoft-scsm-incident-management/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. What if you could finally see the bottlenecks in your Incident Assignment process? - [Microfocus HP Service Manager Analytics and Reporting Problem Management](https://www.northcraftanalytics.com/microfocus-hp-service-manager-analytics-and-reporting-problem-management/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. What if you could trend and drill-down on Service Target? - [Microfocus HP Service Manager Analytics and Reporting Request Management](https://www.northcraftanalytics.com/microfocus-hp-service-manager-analytics-and-reporting-request-management/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. What if you could trend and drill-down on Service Target breaches? - [ServiceNow Reporting and Analytics Request Management](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for ServiceNow Reporting, ServiceNow Analytics. Use Tableau, PowerBI & More! - [ServiceNow Reporting and Analytics Release Management](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-release-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for ServiceNow Reporting, ServiceNow Analytics. Use Tableau, PowerBI & More! - [ServiceNow Reporting and Analytics Change Management](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-change-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for ServiceNow Reporting, ServiceNow Analytics. Use Tableau, PowerBI & More! - [ServiceNow Reporting and Analytics Knowledge Management BI Application](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-knowledge-management-bi-application/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. Northcraft for Event Management ServiceNow - [ServiceNow Reporting and Analytics Event Management](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-event-management/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. Northcraft for Event Management ServiceNow - [ServiceNow Reporting and Analytics Incident Management](https://www.northcraftanalytics.com/servicenow-reporting-and-analytics-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for ServiceNow Reporting, ServiceNow Analytics. Use Tableau, PowerBI & More! - [Complete Analytical Application for Service Level Management](https://www.northcraftanalytics.com/complete-analytical-application-for-service-level-management/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. What if you could trend and drill-down on Service Target? - [ServiceNow CMDB Reporting and Analytics](https://www.northcraftanalytics.com/servicenow-cmdb-reporting-and-analytics/) - Over 2,500 pre-calculated metrics for ITIL Service Support, Delivery, Transition & Operations processes that are designed to be external and accurate. - [SolarWinds Analytics and Reporting](https://www.northcraftanalytics.com/solarwinds-analytics-and-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT - SolarWinds LEM Reporting, LEM Analytics. Use Tableau, PowerBI & More! - [ServiceNow License Analytics](https://www.northcraftanalytics.com/servicenow-license-analytics/) - ServiceNow license report that measures current and historical license usage leveraging analytical methods. - [Service Support Benchmark](https://www.northcraftanalytics.com/service-support-benchmark/) - In the Service Support Benchmark, we’ll spend several days with a process area (and team) analyzing your IT performance in detail that will use information gathered from the Northcraft Analytics platform. We’ll be leveraging the expertise of individuals who have spent no less than 10 years in information technology, have mastered multiple technical and process - [Planview Enterprise One Program and Project Analytics](https://www.northcraftanalytics.com/planview-enterprise-one-program-and-project-analytics/) - Over 15 Comprehensive Complete Analytical Applications for IT - Planview Enterprise One Reporting, Planview Analytics, Planview Reporting replacement. Use Tableau, PowerBI & More! - [Planview (Troux) Configuration Management](https://www.northcraftanalytics.com/planview-troux-configuration-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Planview (Troux) Reporting, Planview Analytics. Use Tableau, PowerBI & More! - [Packaged ServiceNow Event Management Analytics](https://www.northcraftanalytics.com/packaged-servicenow-event-management-analytics/) - The Installable CIO Dashboard, SingularIT, fed from over 3,500 pre-calculated metrics and KPIs across different applications and sources, built on Microsoft BI. - [Packaged Microsoft PowerBI CIO Dashboard](https://www.northcraftanalytics.com/packaged-microsoft-powerbi-cio-dashboard/) - SingularIT is a Microsoft PowerBI CIO Dashboard, compatible our pre-built Microsoft ETL and Full Analytical Apps for ServiceNow, BMC, EC2, JIRA and more! - [Packaged Analytics for AppDynamics](https://www.northcraftanalytics.com/packaged-analytics-for-appdynamics/) - Over 15 Comprehensive Complete Analytical Applications for IT for AppDynamics Reporting, AppDynamics Analytics. Use Tableau, PowerBI & More! - [New Relic](https://www.northcraftanalytics.com/new-relic/) - Over 15 Comprehensive Complete Analytical Applications for IT for New Relic Reporting, New Relic Analytics. Use Tableau, PowerBI & More! - [Nagios Analytics and Reporting](https://www.northcraftanalytics.com/nagios-analytics-and-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT for Nagios Reporting, Nagios Analytics. Use Tableau, PowerBI & More! - [MS Project Online Professional Analytics and Reporting](https://www.northcraftanalytics.com/ms-project-online-professional-analytics-and-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT - Microsoft Project Reporting, Microsoft Analytics, Microsoft Reporting replacement. Use Tableau, PowerBI & More! - [Microsoft SCCM Configuration Management](https://www.northcraftanalytics.com/microsoft-sccm-configuration-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Microsoft SCCM Reporting, Microsoft Analytics. Use Tableau, PowerBI & More! - [MicroFocus (HPSM) Change Management](https://www.northcraftanalytics.com/microfocus-hpsm-change-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for MicroFocus (HPSM) Reporting, MicroFocus Analytics. Use Tableau, PowerBI & More! - [MicroFocus (HPSM) Incident Management](https://www.northcraftanalytics.com/microfocus-hpsm-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Microfocus HP Service Manager Reporting, Microfocus Analytics. Use Tableau, PowerBI & More! - [MicroFocus (HP uCMDB)](https://www.northcraftanalytics.com/microfocus-hp-ucmdb/) - How are you going to query 1 million+ related Configuration Items in a timely manner? How rapidly is CMDB adoption spreading across your various groups? - [MetricStream IT Governance and Risk](https://www.northcraftanalytics.com/metricstream-it-governance-and-risk/) - Over 15 Comprehensive Complete Analytical Applications for IT - MetricStream Reporting, MetricStream Analytics, MetricStream Reporting replacement. Use Tableau, PowerBI & More! - [JIRA Service Desk Change Management Analytics and Reporting](https://www.northcraftanalytics.com/jira-service-desk-change-management-analytics-and-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT for JIRA Reporting, JIRA Analytics. Use Tableau, PowerBI & More! - [JIRA Release Management Analytics](https://www.northcraftanalytics.com/jira-release-management-analytics/) - Over 25 Packaged Microsoft SSAS Analytical Applications for Enterprise IT - JIRA, ServiceNow, SolarWinds, BMC and More. Use Tableau, PowerBI & More! - [JIRA Project and Program Analytics](https://www.northcraftanalytics.com/jira-project-and-program-analytics/) - Over 15 Comprehensive Complete Analytical Applications for IT - JIRA Reporting, JIRA Analytics, JIRA Reporting replacement. Use Tableau, PowerBI & More! - [JIRA Problem Management](https://www.northcraftanalytics.com/jira-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - JIRA Reporting, JIRA Analytics, JIRA Reporting replacement. Use Tableau, PowerBI & More! - [JIRA Request Management](https://www.northcraftanalytics.com/jira-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for JIRA Reporting, JIRA Analytics. Use Tableau, PowerBI & More! - [Ivanti HEAT Request Management](https://www.northcraftanalytics.com/ivanti-heat-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [Ivanti HEAT Release Management](https://www.northcraftanalytics.com/ivanti-heat-release-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [Ivanti HEAT Knowledge Management](https://www.northcraftanalytics.com/ivanti-heat-knowledge-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [Ivanti HEAT Configuration Management](https://www.northcraftanalytics.com/ivanti-heat-configuration-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Ivanti HEAT Reporting, Ivanti Analytics. Use Tableau, PowerBI & More! - [IT Power Score](https://www.northcraftanalytics.com/it-power-score/) - In a bid to enable breakout business growth or simply to contain costs, this offering can be used to determine the current capabilities of your company’s IT engine. Using your own ITSM data coupled with stakeholders’ business objectives and an assessment of the organization’s culture, an initial ITSM program roadmap is produced for the implementation - [IBM Netcool](https://www.northcraftanalytics.com/ibm-netcool/) - Over 15 Comprehensive Complete Analytical Applications for IT for IBM Netcool Reporting, Netcool Analytics. Use Tableau, PowerBI & More! - [HPE Operations Manager Analytics and Reporting](https://www.northcraftanalytics.com/hpe-operations-manager-analytics-and-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT for HPE Reporting, HPE Analytics. Use Tableau, PowerBI & More! - [Genesys PureCloud Analytics and Reporting](https://www.northcraftanalytics.com/genesys-purecloud-analytics-and-reporting/) - Over 2,500 pre-calculated metrics for ITIL Service Support and Service Delivery processes that are designed to be external and accurate. - [Device 42 Configuration Management](https://www.northcraftanalytics.com/device-42-configuration-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Device 42 Reporting, Device 42 Analytics. Use Tableau, PowerBI & More! - [Custom Metrics Engagement](https://www.northcraftanalytics.com/custom-metrics-engagement/) - Benefits: Supports any technology platform – IBM, FrontRange, CA, etc. Learn the metrics you need from our metrics catalog -“ Also, you may pick and choose which ones are most critical to you for US to implement Get the information you need for the audience that demands it – “ Dashboards for executives and Ad-hoc - [Cisco UCCE Analytics and Reporting](https://www.northcraftanalytics.com/cisco-ucce-analytics-and-reporting/) - Packaged Microsoft Analytics Apps with over 2,500 pre-calculated metrics for ITIL, DevOps and FinOps processes that are designed to scale. - [Cherwell Service Level Management](https://www.northcraftanalytics.com/cherwell-service-level-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Cherwell Reporting, Cherwell Analytics. Use Tableau, PowerBI & More! - [Cherwell Request Management](https://www.northcraftanalytics.com/cherwell-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Cherwell Reporting, Cherwell Analytics. Use Tableau, PowerBI & More! - [Cherwell Release Management Analytics](https://www.northcraftanalytics.com/cherwell-release-management-analytics/) - Over 15 Comprehensive Complete Analytical Applications for IT for Cherwell Reporting, Cherwell Analytics. Use Tableau, PowerBI & More! - [Cherwell Problem Management](https://www.northcraftanalytics.com/cherwell-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - Cherwell Reporting, Cherwell Analytics, Cherwell Reporting replacement. Use Tableau, PowerBI & More! - [Cherwell Incident Management](https://www.northcraftanalytics.com/cherwell-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Cherwell Reporting, Cherwell Analytics. Use Tableau, PowerBI & More! - [Cherwell Change Management](https://www.northcraftanalytics.com/cherwell-change-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for Cherwell Reporting, Cherwell Analytics. Use Tableau, PowerBI & More! - [CA Unified Infrastructure Management](https://www.northcraftanalytics.com/ca-unified-infrastructure-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [CA Request Management](https://www.northcraftanalytics.com/ca-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [CA Release Management Analytics](https://www.northcraftanalytics.com/ca-release-management-analytics/) - Over 15 Comprehensive Complete Analytical Applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [CA Problem Management](https://www.northcraftanalytics.com/ca-problem-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - CA Reporting, CA Analytics, CA Reporting replacement. Use Tableau, PowerBI & More! - [CA Clarity Project and Program Analytics](https://www.northcraftanalytics.com/ca-clarity-project-and-program-analytics/) - Over 15 Comprehensive Complete Analytical Applications for IT - CA Clarity Reporting, CA Analytics, CA Reporting replacement. Use Tableau, PowerBI & More! - [CA Change Management](https://www.northcraftanalytics.com/ca-change-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [CA Service Level Management](https://www.northcraftanalytics.com/ca-service-level-management/) - Over 15 Comprehensive Complete Analytical applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [CA Configuration Management](https://www.northcraftanalytics.com/ca-configuration-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for CA Reporting, CA Analytics. Use Tableau, PowerBI & More! - [BMC Truesight Operations Manager](https://www.northcraftanalytics.com/bmc-truesight-operations-manager/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Truesight Reporting, Truesight Analytics. Use Tableau, PowerBI & More! - [Bomgar/BeyondTrust Analytics and Reporting](https://www.northcraftanalytics.com/bomgar-beyondtrust-analytics-and-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT for Bogmar/Beyond Trust Reporting, Beyond Trust Analytics. Use Tableau, PowerBI & More! - [BMC Remedy Knowledge Analytics](https://www.northcraftanalytics.com/bmc-remedy-knowledge-analytics/) - Over 25 Comprehensive Complete Analytical Applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [BMC Remedy ITSM™ Incident Management](https://www.northcraftanalytics.com/bmc-remedy-itsm-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [BMC Remedy ITSM, Helix and Remedyforce Reporting and Analytics](https://www.northcraftanalytics.com/bmc-remedy-itsm-helix-and-remedyforce-reporting-and-analytics/) - Northcraft Analytics is the leading provider in the world of BI Applications for Enterprise IT departments. - [BMC Remedy ITSM Release Management](https://www.northcraftanalytics.com/bmc-remedy-itsm-release-management/) - Over 15 Comprehensive Complete Analytical Applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [BMC Remedy ITSM Problem Management](https://www.northcraftanalytics.com/bmc-remedy-itsm-problem-management/) - Over 15 Comprehensive complete analyical applications for IT - BMC Remedy ITSM Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [BMC Helix Request Management](https://www.northcraftanalytics.com/bmc-helix-request-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More! - [BMC Helix Release Management](https://www.northcraftanalytics.com/bmc-helix-release-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More!. - [BMC Helix Knowledge Management](https://www.northcraftanalytics.com/bmc-helix-knowledge-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More! - [BMC Helix Incident Management](https://www.northcraftanalytics.com/bmc-helix-incident-management/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More! - [Better BMC Remedy ITSM/Helix Analytical Reporting](https://www.northcraftanalytics.com/bmc-remedy-analytics-helix-reporting/) - Over 25 Comprehensive Complete Analytical Applications - BMC Helix Reporting, BMC Analytics, Remedy Smart Reporting replacement. Use Tableau, PowerBI & More! - [Azure Monitor Event and Availability Reporting and Analytics](https://www.northcraftanalytics.com/azure-monitor-event-and-availability-reporting-and-analytics/) - Over 15 Comprehensive Complete Analytical Applications for IT for Azure Monitor Reporting, Monitor Analytics. Use Tableau, PowerBI & More!. - [Avaya Analytics and Reporting](https://www.northcraftanalytics.com/avaya-analytics-and-reporting/) - Northcraft Analytics provides complete analytical applications for IT. Avaya™, ServiceNow™, SolarWinds™, BMC Remedy ITSM™, IBM Netcool and more. - [BMC Helix CMDB Analytics](https://www.northcraftanalytics.com/bmc-helix-analytics-reporting/) - Over 15 Comprehensive Complete Analytical Applications for IT for BMC Helix Reporting, BMC Analytics. Use Tableau, PowerBI & More! - [ServiceNow PPM (ITBM) Analytics](https://www.northcraftanalytics.com/servicenow-ppm-itbm-analytics/) - Don't forget to check out the latest demonstration videos below from our YouTube Channel. Northcraft for ServiceNow PPM (ITBM) Analytics. - [ServiceNow IT Governance and Risk](https://www.northcraftanalytics.com/servicenow-itgrc-2/) - Over 15 Comprehensive Complete Analytical Applications for IT - ServiceNow Reporting, ServiceNow Analytics, ServiceNow Reporting replacement. Use Tableau, PowerBI & More! - [BMC Control-M](https://www.northcraftanalytics.com/bmc-control-m-2/) - Northcraft Analytics provides complete analytical applications for IT. ServiceNow™, SolarWinds™, BMC Remedy ITSM™, IBM Netcool and more. - [Predictive Analytics CIO](https://www.northcraftanalytics.com/predictive-analytics-cio/) - SingularIT is the only installable CIO Dashboard on the market, compatible with Northcraft's Analytical Apps for ServiceNow, BMC, Amazon, JIRA, IBM and more! - [PowerScore™ IT Benchmark by Northcraft Analytics, The Quintessential Quantitative Maturity Assessment](https://www.northcraftanalytics.com/itbenchmarktool/) - The Installable CIO Dashboard, SingularIT, fed from over 3,500 pre-calculated metrics and KPIs from IT across different applications and sources, built on Microsoft BI. - [Documentation](https://www.northcraftanalytics.com/docs/) - [wedocs] - [Privacy Policy](https://www.northcraftanalytics.com/privacy-policy/) - Northcraft Analytics does not distribute personal information that is provided through our website. 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Furthermore, our maintenance package covers more than simply upgrades, performance and server down issues. We assist our customers with all of your most complex BI Development needs. - [Test](https://www.northcraftanalytics.com/kb/test/) - [Test 2](https://www.northcraftanalytics.com/kb/test-2/) - [Introductory User Reporting With Northcraft: Excel™](https://www.northcraftanalytics.com/kb/bi-application-for-it-user-guide/) - How to use this Guide This guide has been designed to provide basic regarding Northcraft Analytical Application for IT. Here are some things to remember: Action items are shown in a different font, as in the following example: Click on OK to save your work. Words that are defined or reference specific screen components are - [Northcraft Customer Support Policies](https://www.northcraftanalytics.com/kb/northcraft-customer-support-policies/) - Refer here for some of the key customer support processes for Northcraft Analytics. - [Introductory User Reporting With Northcraft: Tableau™](https://www.northcraftanalytics.com/kb/introductory-user-reporting-with-northcraft-tableau/) - How to use this Guide This guide has been designed to provide clear instructions regarding Northcraft Analytical Application for IT. Here are some things to remember: Action items are shown in a different font, as in the following example: Click on OK to save your work. Words that are defined or reference specific screen components - [Northcraft Introductory User Reporting: Power BI™](https://www.northcraftanalytics.com/kb/introductory-user-reporting-with-northcraft-power-bi/) - How to use this Guide This guide has been designed to provide basic information regarding the Northcraft Analytical Application for IT. Here are some things to remember: Action items are shown in a different font, as in the following example: Click on OK to save your work. Words that are defined or reference specific - [Creating a Basic Basket Analysis with Quick Insights For ServiceNow in PowerBI](https://www.northcraftanalytics.com/kb/predictive-analytics-for-it/) - Creating a Simple Basket Analysis for ITSM in PowerBI For our predictive analytics offering (which Google indexed improperly), check this out - https://www.northcraftanalytics.com/predictive-analytics-cio/ In this article you will use Power BI to create a Quick Insight basket analysis for an ITSM data set. This visualization will have basic categorization analytics, providing you with some simple - [HP Service Manager™ Quick Start Guide](https://www.northcraftanalytics.com/kb/hp-service-manager-quick-start-guide/) - Planning Your Installation Planning your installation is important to determine which modules need to be installed on your Analysis server. Prepare your server environments in advance for any additional user interfaces that your organization will use to access your metrics data. Verify The Minimum Requirements MS Analysis Server (64-bit Recommended) Minimum Hardware Requirements: 2.0 GHz - [](https://www.northcraftanalytics.com/kb/creating-a-change-management-dashboard/) - Creating a Change Management Dashboard in PowerBI for ServiceNow and BMC Helix or BMC Remedy ITSM. In this article you will use Power BI to create a Change Management dashboard for a data set. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of the - [How to Build a Knowledge Analytics Dashboard For BMC Remedy ITSM in PowerBI](https://www.northcraftanalytics.com/kb/analyst-comparison/) - How to Build a Knowledge Analytics Dashboard for Remedy/Helix - Click here for ServiceNow In this article, you will use Power BI to create a Knowledge Analytics dashboard for a data set. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of the specific strengths and - [How to build a Problem Management Dashboard in PowerBI](https://www.northcraftanalytics.com/kb/problem-management-dashboard/) - How to build a Problem Management Dashboard in PowerBI In this article you will use Power BI to create a Problem Management dashboard for a data set. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of the specific strengths and weaknesses in each area - [How to build a Request Management Dashboard in PowerBI](https://www.northcraftanalytics.com/kb/request-management-dashboard/) - How to build a Request Management Dashboard in PowerBI for BMC Remedy/Helix In this article, you will create an introductory Request Management dashboard. These visualizations are customizable with a simple drag and drop of data that's already been organized for you. In this example, we will go over a few widgets that make - [Creating Your First i3, Genesys, Avaya, or Cisco UCCE Report in Power BI](https://www.northcraftanalytics.com/kb/northcraft-powerbi-i3-genesys-avaya-cisco-ucce/) - Creating Your First i3, Genesys, Avaya, or Cisco UCCE Report in Power BI In this article you will use PowerBI to create a dashboard using I3 for a data set. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of the specific strengths and weaknesses in each - [How to Build a Incidents and Related Configuration Items Dashboard in ServiceNow with Excel](https://www.northcraftanalytics.com/kb/incidents-related-configuration-items-servicenow/) - How to Build a Incidents and Related Configuration Items Dashboard in ServiceNow with Excel In this article you will use Excel to create a dashboard that highlights the incidents field and related configuration items for a data set. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the - [Creating Your First Incident Management Dashboard For ServiceNow in Power BI](https://www.northcraftanalytics.com/kb/powerbi-servicenow-northcraft-analytics-amazing/) - Creating Your First Incident Management Dashboard For ServiceNow in Power BI In this article, you will learn how to build a dashboard using our pre-built KPI's and other widgets in Power BI, from our packaged SingularIT content. For instructions on Tableau, search our knowledge base. If you're interested in seeing some of our other - [Creating a Configuration Management Dashboard to show Percent of Change Over Time in PowerBI](https://www.northcraftanalytics.com/kb/configuration-management-of-change-over-time/) - Creating a Configuration Management Dashboard to show Percent of Change Over Time in PowerBI In this article you will use PowerBI to create a dashboard with Configuration Management to show % of change over time. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of the specific - [OBIEEN Northcraft](https://www.northcraftanalytics.com/kb/obieen-northcraft/) - [SingularIT BMC Remedy ITSM Quick Start Guide](https://www.northcraftanalytics.com/kb/singularit-bmc-remedy-itsm-quick-start-guide/) - SingularIT BMC Remedy ITSM Quick Start Guide Planning Your Installation Planning your installation is important to determine which modules need to be installed on your Analysis server. Prepare your server environments in advance for any additional user interfaces that your organization will use to access your metrics data. Verify The Minimum Requirements MS Analysis Server - [How to Build an Incident Management Report for Simple Forecasting With Excel](https://www.northcraftanalytics.com/kb/simple-forecasting-with-excel/) - How to Build an Incident Management Report for Simple Forecasting With Excel In this article you will use Excel to create a dashboard that makes use of simple forecasting techniques. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of incident management. To learn more about Northcraft, - [How to Build an Incident Management Report for Dual Axis Time Series in Excel](https://www.northcraftanalytics.com/kb/dual-axis-time-series-in-excel-for-remedy-helix/) - How to Build an Incident Management Report for Dual Axis Time Series in Excel In this article you will use Excel to create a chart that shows the time series data for SLA targets. This chart can be modified into a line chart, and also had other useful properties that help present the data. To - [Standard Deviation Analysis Using RStudio with Northcraft Analytics](https://www.northcraftanalytics.com/kb/standard-deviation-analysis-using-rstudio/) - (Basic & Advanced) How to use R with Northcraft Analytics -- Standard Deviation Analysis In this first section of the article you will learn how to use the Free RStudio to create a bar chart to show the standard deviation of incidents. For the Advanced part at the bottom, we'll discuss the pre-requisites for Microsoft - [How to Optimize Report Performance with Hierarchies in Excel](https://www.northcraftanalytics.com/kb/analysis-services-hierarchy-vs-dynamic-hierarchy-query-performance/) - How to Optimize Report Performance with Hierarchies in Excel In this article, you will use Excel to create two tables to compare data collection methods. You will also learn how to edit a table to sort the incidents and change their value to a percentage of the whole. To learn more about Northcraft, take - [How to Build a Dashboard For Incidents Meeting SLAs in Excel](https://www.northcraftanalytics.com/kb/incidents-closed-meeting-slas-in-excel/) - How to Build an Incident Management Dashboard to Find Closed Incidents Meeting SLAs in Excel A key performance indicator for a business is how well its incidents closed meet its SLA's. In this article, you will learn how to create that powerful KPI in Excel™. To learn more about Northcraft, take a look at - [How to Build an Incident Management Dashboard to find Incorrectly Assigned Incidents and Breached SLAs in Excel](https://www.northcraftanalytics.com/kb/re-assigned-incidents-and-breached-service-level-agreements/) - How to Build an Incident Management Dashboard to find Incorrectly Assigned Incidents and Breached SLAs in Excel In this article, you will learn how to create a report in Excel that Analyzes the connection between the breaching of SLA's due to incorrectly assigned incidents through a dual-axis Pivot Chart. To learn more about Northcraft, - [How to Build an Incident Management Dashboard to Visualize Breached Service Targets using Excel Sparklines](https://www.northcraftanalytics.com/kb/visualizing-breached-service-targets-excel-sparklines/) - How to Build an Incident Management Dashboard to Visualize Breached Service Targets using Excel Sparklines In this article you will use Excel to create a table that allows for the creation of sparklines. The sparklines can be modified and designed according to different expectations, and this article will show some of those features as - [How to Perform a Historical Memory Utilization with Capacity Management in Excel](https://www.northcraftanalytics.com/kb/historical-memory-utilization-solar-winds/) - How to Perform a Historical Memory Utilization with Capacity Management in Excel In this article, we will determine the percentage extent to which each device using its memory with respect to a time series in Excel. To make the data more powerful, we will take the top ten of the data set and use a - [How to Build an Incident Management Dashboard to Find Assignment Bottlenecks in Excel](https://www.northcraftanalytics.com/kb/finding-assignment-bottlenecks-incident-management/) - How to Build an Incident Management Dashboard to Find Assignment Bottlenecks in Excel In this article you will use Excel to create a table showing the assignment bottlenecks. This table will have drill-down capabilities and provide you with important metrics that will increase the understanding of the specific strengths and weaknesses regarding incident management. To learn - [How to Visualize Number of Incidents By Risk in Excel](https://www.northcraftanalytics.com/kb/visualizing-number-of-incidents-by-risk-in-excel/) - How to Visualize Number of Incidents By Risk in Excel In this article, you will learn how to see the number of changes closed by their level of risk by using the clustered column chart in Excel. To build this visualization, follow the steps below. To learn more about Northcraft, take a look at our - [How to Build a Change Management Dashboard to Examine Changes Closed by Month in Excel](https://www.northcraftanalytics.com/kb/changes-closed-by-month-assignee/) - How to Build a Change Management Dashboard to Examine Changes Closed by Month in Excel In this article you will use Excel to create a table showing the changes that are closed every month by an assignee. This table will have drill-down capabilities and provide you with important metrics that will increase your understanding of change management. - [How to Build an Incident Management Dashboard for Basic Time Series Analysis in Excel](https://www.northcraftanalytics.com/kb/basic-time-series-analysis-excel-bmc-remedy-itsm/) - How to Build an Incident Management Dashboard for Basic Time Series Analysis in Excel In this article you will use Excel to create a table and chart showing the effects of a basic time series analysis. This table will have drill-down capabilities and provide you with important metrics that will increase your understanding of - [How to Build an Incident Management Dashboard for Top 10 Incidents in Excel](https://www.northcraftanalytics.com/kb/is-my-group-important-to-the-business/) - It is important to know which groups are the most effective in solving critical incidents to determine their respective efficiency. To do this, we can visualize the top ten in a chart. - [How to Build a Change Management Dashboard for Real-Time Analysis in Excel](https://www.northcraftanalytics.com/kb/real-time-dashboard-in-excel-for-it/) - How to Build a Change Management Dashboard for Real-Time Analysis in Excel In this article, you will use Excel to create a dashboard. We’re going to go over how to link and add different graphical widgets to leverage the features of Excel to create the dashboard with real-time features. To learn more about Northcraft, - [How to Build an Incident Management Report for Live Relative Date Filtering in Excel](https://www.northcraftanalytics.com/kb/live-relative-date-filtering-in-excel-with-northcraft-analytics/) - How to Build an Incident Management Report for Live Relative Date Filtering in Excel In this article, you will use Excel to create a small chart. The chart will have dynamic date filtering that refreshes without extra work or coding. Using data stored in a non-local server, we can ensure that the data doesn’t - [How to Build an Incident Management Report to Find More Incidents, But Lower Average Resolution Time in Excel](https://www.northcraftanalytics.com/kb/more-incidents-but-lower-average-resolution-time/) - How to Build an Incident Management Report to Find More Incidents, But Lower Average Resolution Time in Excel In this article, you will use Excel to create a small chart. The chart will have dynamic date filtering that refreshes without extra work or coding. Using data stored in a non-local server, we can ensure that - [How to Build a Basic Event and Availability Managment Dashboard in PowerBI](https://www.northcraftanalytics.com/kb/event-and-availability-managment-dashboard/) - How to Build a Basic Event and Availability Managment Dashboard in PowerBI Following our best practices for dashboard's principles, when setting up the following visualizations in a Power BI dashboard, we will arrange the aggregate data to be shown at the top, a time series analysis in the middle, and a widget for drilling down - [How to Build an Events and Configuration Items Mashup Report in PowerBI](https://www.northcraftanalytics.com/kb/events-configuration-items-mashup/) - How to Build an Events and Configuration Items Mashup Report in PowerBI This article will show you how to make a dashboard with two different kinds of data, Event and Configuration items. By mixing the data we import in this way, we'll be able to analyze it with unique models that can tell us new - [How to Build a Configuration Management Dashboard in PowerBI](https://www.northcraftanalytics.com/kb/configuration-management-dashboard/) - How to Build a Configuration Management Dashboard in PowerBI This article will show you how to make a dashboard built to make use of configuration management. By connecting the parts of the dashboard and using real-time data, we are able to show the uses of the data in a way that is both useful - [How to Build an Event and Availability Management Dashboard for Batch Analytics in PowerBI](https://www.northcraftanalytics.com/kb/batch-analytics-with-bmc-control-m-northcraft-powerbi/) - How to Build an Event and Availability Management Dashboard for Batch Analytics in PowerBI In this article we will use create an event and availability management dashboard using measures and time series analysis in expressive widgets. To learn more about Northcraft, take a look at our Resources page. This video provides step-by-step instruction, or - [How to Build a Change Management Report with Clustered Columns in Excel](https://www.northcraftanalytics.com/kb/servicenow-change-management-clustered-column/) - How to Build a Change Management Report with Clustered Columns in Excel This article will show you how to make a pivot chart that utilizes change management data. We will go over the creation process for a clustered column chart and show a few useful editing techniques. To learn more about Northcraft, take a - [How to use Predictive Analytics for IT in PowerBI](https://www.northcraftanalytics.com/kb/how-to-use-predictive-analytics-for-it-in-powerbi/) - How to use Predictive Analytics for IT in PowerBI This article will show you how to use static classification algorithms for ServiceNow (or any of our other solutions really) in the PoweBI desktop application to perform a simple basket analysis. For more advanced predictive analytics on Northcraft, check our Event Horizon. To learn more - [How to Build an Incident Management Report Using Full Text Analytics to Find Bottlenecks in PowerBI](https://www.northcraftanalytics.com/kb/using-full-text-analytics-with-servicenow-to-find-bottlenecks/) - How to Build an Incident Management Report Using Full Text Analytics to Find Bottlenecks in PowerBI This article will show you how all the capabilities of full text analysis with ServiceNow. We'll do this using a treemap that allows us to select values to look at in depth, and we'll also show how to use - [Event and Availability Analytics](https://www.northcraftanalytics.com/kb/event-and-availability-analytics/) - Event and Availability Analytics In order to visualize how you are managing your company's event's and incidents, we will build a dashboard that has aggregate data widgets at the top, time series analysis in the middle, and granular showing at the bottom. In order to learn how to make this dashboard, you can watch this - [BMC Remedy ITSM Request Management Dashboard](https://www.northcraftanalytics.com/kb/bmc-remedy-itsm-request-management-dashboard/) - How to Build A BMC Remedy ITSM Request Management Dashboard with Northcraft... This article will go through some of the basics of making a Request Management Dashboard. The dashboard will be fully interactive and we'll make use of a treemap to help analyze and adapt our data. To learn how to build this dashboard, you - [SingularIT CA Unified Infrastructure Management](https://www.northcraftanalytics.com/kb/singularit-ca-unified-infrastructure-management/) - [SingularIT CA Clarity Quick Start Guide](https://www.northcraftanalytics.com/kb/singularit-ca-clarity-quick-start-guide/) - [How to Build a SolarWinds Dashboard for Errors and Discards in Excel](https://www.northcraftanalytics.com/kb/solarwinds-errors-and-discards/) - This guide will go through the basics of utilizing the errors and discards of a set of devices. Using filters, we will be able to find the devices with the most errors and discards, see the percentage of errors and discards, as well as other useful metrics. - [How to Build a SolarWinds Analytics Dashboard for CPU Load in Excel](https://www.northcraftanalytics.com/kb/solarwinds-analytics-cpu-load/) - How to Build a SolarWinds Analytics Dashboard for CPU Load in Excel In this article, we're going to build a report that allows us to present and analyze the CPU Load of our available captions. This report will have filtering mechanics, and we'll also add various measures and metrics to make the data as useful - [How to Build a Basic Service Request Management Dashboard in PowerBI](https://www.northcraftanalytics.com/kb/servicenow-request-management-measurement/) - How to Build a Basic Service Request Management Dashboard in PowerBI In this article you will learn how to make a dashboard that visualizes service request task management to make data accessible to a client. You'll also learn how to use a helpful and very simple new feature of Power BI. To learn more about - [How to Build a Basic ServiceNow Request Management Dashboard in PowerBI](https://www.northcraftanalytics.com/kb/request-management-for-servicenow/) - How to Build a Basic Request Management Dashboard in PowerBI for ServiceNow In this article, we will go through the process of building a report for request management analysis in ServiceNow. The report will be fully dynamic and interactive, and at the end we will create a Treemap to help highlight different data elements. To - [How to Build a Service Level Management Dashboard Percentage of Service Targets Breached](https://www.northcraftanalytics.com/kb/percentage-of-service-targets-breached/) - How to Build a Service Level Management Dashboard Percentage of Service Targets Breached In this article, we will be examining the metric relating to the percentage of service targets breached. We will make use of a donut chart, and also go through some of the options for stylizing our report. To learn more about Northcraft, - [How to Build a Basic Problem Management Dashboard in PowerBI for BMC Remedy/Helix](https://www.northcraftanalytics.com/kb/problem-management-dashboard-2/) - How to Build a Basic Problem Management Dashboard in PowerBI In this article, we will be examining the metric problems with solutions or workarounds, building a dashboard around the comparison between the problems and workarounds. We'll make use of a Treemap to aid in drilling down through the data, and also some cards to show - [How to Build an Incident Management Dashboard for ServiceNow Sparklines with Power BI Report Builder](https://www.northcraftanalytics.com/kb/incident-management-sparklines-time-series-and-databars/) - How to Build an Incident Management Dashboard for ServiceNow Sparklines with Power BI Report Builder In this article, we will be building a small report to show the use of sparklines, time-series, and databars. This report can be built in SSRS or Power BI Report Builder. We use Power BI Report Builder, which you can - [How to Build an Incident Management Dashboard for a ServiceNow Incident Matrix in Power BI Report Builder](https://www.northcraftanalytics.com/kb/incident-matrix-for-ssrs-and-helix-remedy/) - How to Build an Incident Management Dashboard for a ServiceNow Incident Matrix in Power BI Report Builder In this article, we will be building a small report to show the use of an incident matrix to give some simple short descriptions. This report can be built in SSRS or Power BI Report Builder. We use - [How to Create Gauges in Power BI Report Builder for ServiceNow](https://www.northcraftanalytics.com/kb/creating-gauges-in-ssrs-for-remedy-helix/) - How to Create Gauges in PowerBI Report Builder for ServiceNow In this article, we will be building a small report to show the use of gauges in incident management. This report can be built in SSRS or Power BI Report Builder. We use Power BI Report Builder, which you can download here. It is free - [How to Build an Incident Management Dashboard for ServiceNow Sorting in Power BI Report Builder](https://www.northcraftanalytics.com/kb/sorting-in-ssrs-for-remedy-helix/) - How to Build an Incident Management Dashboard for ServiceNow Sorting in Power BI Report Builder In this article, we will be conducting a sort for products in incident management. This report can be built in SSRS or Power BI Report Builder. We use Power BI Report Builder, which you can download here. It is free - [Incident Management Dashboard for ServiceNow: Formatting Tips in Power BI Report Builder](https://www.northcraftanalytics.com/kb/formatting-tips-in-power-bi-report-builder-with-remedy-helx/) - Incident Management Dashboard for ServiceNow: Formatting Tips in Power BI Report Builder In this article, we will be showing off some of the useful capabilities of building a chart in Power BI Report Builder. This report can be built in SSRS or Power BI Report Builder. We use Power BI Report Builder, which you can - [How to Build an Incident Management for Correlating Incidents and Events with BMC Remedy and Truesight in PowerBI Report Builder](https://www.northcraftanalytics.com/kb/correlating-incidents-and-events-with-remedy/) - How to Build an Incident Management for Correlating Incidents and Events with BMC Remedy and Truesight in PowerBI Report Builder This article will show how to create a report that makes use of data from two different cubes and databases, This report can be built in SSRS or Power BI Report Builder. We use Power - [How to Build an Incident Management Dashboard for Breached Service Targets in PowerBI Report Builder](https://www.northcraftanalytics.com/kb/breached-service-targets-dual-axis-chart-with-drill-down/) - How to Build a Handy Breached Service Targets Report in PowerBI Report Builder In this article, we will make a report to show the incidents breaching service targets. We use Power BI Report Builder, which you can download here. It is free and utilizes cloud databases. To learn more about Northcraft, take a look at - [How to Build an Incident Management Dashboard for Closed Incidents with Expand/Collapse and Sorting in PowerBI Report Builder](https://www.northcraftanalytics.com/kb/closed-incidents-with-expand-collapse-and-sorting/) - How to Build an Incident Management Dashboard for Closed Incidents with Expand/Collapse and Sorting in PowerBI Report Builder In this article, we will make an example report to show more of PowerBI Report Builder's sorting capabilities, as well as making use of expand/collapse features. We use Power BI Report Builder, which you can download here. - [How to Build an Incident Management Dashboard for Top 5% of Incidents by Subcategory in PowerBI Report Builder](https://www.northcraftanalytics.com/kb/top-5-of-incidents-by-subcategory/) - How to Build an Incident Management Dashboard for Top 5% of Incidents by Subcategory in PowerBI Report Builder In this article, we will show a method to sort by the top percentage with a pie chart We use Power BI Report Builder, which you can download here. It is free and utilizes cloud databases. To - [How to Use Bookmarks with Filters in Power BI](https://www.northcraftanalytics.com/kb/using-bookmarks-with-filters-in-power-bi/) - How to Use Bookmarks with Filters in Power BI In this article, we will be showing how to use the bookmarking feature in Power BI. There are many ways to use bookmarks, but we will be using them to quickly apply prebuilt filters on the report. To learn more about Northcraft, take a look at - [How to Build an Event Management Dashboard for Percentage of Events Open Longer than 15 Minutes in PowerBI](https://www.northcraftanalytics.com/kb/percentage-of-events-open-longer-than-15-minutes/) - How to Build an Event Management Dashboard for Percentage of Events Open Longer than 15 Minutes in PowerBI In this article, we will build a report to examine the metric, Percentage of Events Open Longer than 15 Minutes. Finding repetitive problems with events that are open this long is crucial to building a robust and - [How to Build a Solarwinds Dashboard for Historical Memory Usage for Power BI](https://www.northcraftanalytics.com/kb/solarwinds-historical-memory-usage-for-power-bi/) - How to Build a Solarwinds Dashboard for Historical Memory Usage for Power BI In this article, we will be showing how to examine the historical memory usage from a SolarWinds server. This dashboard will be constructed in Power BI, and we'll be showing off Power BI's filtering and drill-down capabilities. To learn more about Northcraft, - [How to Build a SolarWinds Dashboard for Errors and Discard with Power BI](https://www.northcraftanalytics.com/kb/solarwinds-errors-and-discard-with-power-bi/) - How to Build a SolarWinds Dashboard for Errors and Discard with Power BI In this article, we will be examining the errors and discards using a SolarWinds database. Using a matrix in Power BI, we can observe the data using drill-down techniques as we nest some of the fields. To learn more about Northcraft, take - [How to Build a SolarWinds Dashboard for CPU Load in Power BI](https://www.northcraftanalytics.com/kb/solarwinds-cpu-load-in-power-bi/) - How to Build a SolarWinds Dashboard for CPU Load in Power BI In this article, we will construct a matrix in Power BI to examine the percentage of load for different machine types. We will also make use of some of Power BIs formatting and style features to make this report more presentable. To learn - [How to Build an Incident Management Dashboard for Incidents Per Day in PowerBI](https://www.northcraftanalytics.com/kb/incidents-per-day/) - How to Build an Incident Management Dashboard for Incidents Per Day in PowerBI In this article, we will make a report to examine the metric incidents per day. By using a scatter chart, we'll be able to see a timeline with the change of incidents per day over time. We'll also create several slicers to - [How to Build an Incident Management Dashboard for Percentage of Incidents Using Knowledge Articles in PowerBI](https://www.northcraftanalytics.com/kb/percentage-of-incidents-using-knowledge-articles/) - How to Build an Incident Management Dashboard for Percentage of Incidents Using Knowledge Articles in PowerBI In this article, we will examine the percentage of incidents using knowledge articles. We will be using multiple different visualizations in building this report, including slicers, a table, and a bar chart. To learn more about Northcraft, take a - [Integrating Elasticsearch with Northcraft via Logstash](https://www.northcraftanalytics.com/kb/integrating-elasticsearch-with-northcraft-via-logstash/) - See the systematic process of integrating Elastic Stack (Elasticsearch, Logstash, and Kibana) with MS SQL database to make the best out of data sets. - [How to download the Northcraft App](https://www.northcraftanalytics.com/kb/how-to-download-the-northcraft-app/) - How To Install The Northcraft Analytics AppSource Change Management Intelligence App In this article, we will be presenting a quick demo of how to download the Northcraft Analytics app from Microsoft Appsource. If you'd like to see more information regarding Northcraft and its products, you can check us out on our YouTube channel. Or you - [How to Build an Incident Management Dashboard for SLA Performance in PowerBI](https://www.northcraftanalytics.com/kb/sla-performance/) - How to Build an SLA Performance Dashboard in PowerBI For ServiceNow In this article, we will make a report to examine the SLA performance metric. By using a scatter chart, we'll be able to see a timeline with the change of SLA performance over time. We'll also create several slicers to allow us to dynamically - [How to Build an Incident Management Dashboard for Resolution Time in PowerBI](https://www.northcraftanalytics.com/kb/resolution-time/) - How to Build an Incident Management Dashboard for Resolution Time in PowerBI In this article, we will make a report to examine the metric resolution time. By using a treemap with an assignment hierarchy, we can drill down and see more specific data. We'll also create several slicers to allow us to dynamically filter the - [How to Build an Incident Management Dashboard for SLA Detail in PowerBI](https://www.northcraftanalytics.com/kb/sla-detail/) - How to Build an Incident Management Dashboard for SLA Detail in PowerBI In this article, we will make a report to examine the metric SLA detail. We'll be using two treemaps, and editing one to make the colors more intuitive. We'll also create several slicers to allow us to dynamically filter the report. To learn - [Basic Overview](https://www.northcraftanalytics.com/kb/basic-overview/) - Basic Overview In this article, we will build a report to serve as a template for report building in general. We'll be going through the creation of a bar chart, pie chart, treemap, and table to illustrate the creation process. If you'd like to see more information regarding Northcraft and its products, you can check - [SLA Performance (% Incidents Breaching SLAs)](https://www.northcraftanalytics.com/kb/sla-performance-incidents-breaching-slas/) - SLA Performance (% Incidents Breaching SLAs) In this article, we will make a report to examine the SLA performance metric for incidents breaching SLAs. By using a scatter chart, we'll be able to see a timeline with the change of SLA performance over time. We'll also create several slicers to allow us to dynamically filter - [ServiceNow Incident Resolution Time Report (% Incidents Meeting SLAs)](https://www.northcraftanalytics.com/kb/resolution-time-incidents-meeting-slas/) - ServiceNow Incident Resolution Time (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric resolution time. By using a treemap with an assignment hierarchy, we can drill down and see more specific data. We'll also create several slicers to allow us to dynamically filter the report. If you'd like - [How to Build an Incident Management Dashboard for First Call Resolution in PowerBI](https://www.northcraftanalytics.com/kb/first-call-resolution-incidents-meeting-slas/) - How to Build an Incident Management Dashboard for First Call Resolution in PowerBI In this article, we will make a report to examine the first call resolution. By using a treemap and scatter chart, we will be able to see a timeline of data to help us examine this metric more fully. To learn more - [BIaaS API Support](https://www.northcraftanalytics.com/kb/biaas-api-support/) - BIaaS API Support Have questions or problems using Northcraft Analytics BIaaS? Email support is available to both current customers and trial customers. To open a support ticket, send an email message to support@northcraftanalytics.com. If you'd like to see more information regarding Northcraft and its products, you can check us out on our YouTube channel. - [SLA Detail (% Incidents Meeting SLAs)](https://www.northcraftanalytics.com/kb/sla-detail-incidents-meeting-slas/) - SLA Detail (% Incidents Meeting SLAs) In this article, we will make a report to examine the metric SLA detail. We'll be using two treemaps, and editing one to make the colors more intuitive. We'll also create several slicers to allow us to dynamically filter the report. If you'd like to see more information regarding - [Basic Overview (% Incidents Meeting SLAs)](https://www.northcraftanalytics.com/kb/basic-overview-incidents-meeting-slas/) - Basic Overview (% Incidents Meeting SLAs) In this article, we will build a report to serve as a template for report building in general. We'll be going through the creation of a bar chart, pie chart, treemap, and table to illustrate the creation process. If you'd like to see more information regarding Northcraft and its - [Percentage Open Over 15 Minutes (BMC Truesight Operations Manager)](https://www.northcraftanalytics.com/kb/percentage-open-over-15-minutes-bmc-truesight-operations-manager/) - Percentage Open Over 15 Minutes (BMC Truesight Operations Manager) In this article, we will build a report to examine the metric Percentage of Events Open Over 15 Minutes. The product for this report is the BMC Truesight Operations Manager. We'll be using many different visualizations to examine this metric, including a KPI, Line and stacked - [Component Host and IP Address Search (BMC Truesight Operations Manager)](https://www.northcraftanalytics.com/kb/bmctsomreportinganalytics/) - Visualizing Average Event Duration with Power BI for BMC Truesight Operations Manager In this article, we will build a report to examine the metric Component Host and IP Address Search. The product for this report is the BMC Truesight Operations Manager. We'll be using many different visualizations to examine this metric, including a KPI, Treemap, - [Component Host Name Search (BMC Truesight Operations Manager)](https://www.northcraftanalytics.com/kb/component-host-name-search-bmc-truesight-operations-manager/) - Component Host Name Search (BMC Truesight Operations Manager) In this article, we will build a report to examine the metric Component Host Name Search. The product for this report is the BMC Truesight Operations Manager. We'll be using many different visualizations to examine this metric, including a KPI, Treemap, and a small demo on changing - [Project Dashboard (ServiceNow ITBM)](https://www.northcraftanalytics.com/kb/overview-dashboard-servicenow-itbm/) - Analytical Project & Portfolio Overview Dashboard (ServiceNow ITBM) In this article, we will build a report to serve as a template for report building in general for the ServiceNow ITBM product. We'll be going through the creation of a couple bar charts, slicers, and a table to illustrate the creation process. If you'd like to - [Project Detail (ServiceNow ITBM)](https://www.northcraftanalytics.com/kb/project-detail-servicenow-itbm/) - Project Detail (ServiceNow ITBM) In this article, we will build a report to examine the Project Detail metric for the ServiceNow ITBM product. We'll be going through the creation of a slicer and some bar charts to illustrate the creation process. If you'd like to see more information regarding Northcraft and its products, you can - [How To Build A GANTT Chart In ServiceNow](https://www.northcraftanalytics.com/kb/gantt-servicenow-itbm/) - How To Build A Gantt Chart In PowerBI, Using the Northcraft Analytical App for ServiceNow ITBM In this article, we will build a report for the ServiceNow ITBM product. We'll be going through the creation of some bar charts and a Gantt chart to illustrate the product. If you'd like to see more information regarding - [Project Manager Performance Report in PowerBI (ServiceNow ITBM)](https://www.northcraftanalytics.com/kb/servicenow-itsm-performance-analytics/) - Project Management Performance Report for ITBM in PowerBI for ServiceNow - [Product Codes and SKUs](https://www.northcraftanalytics.com/kb/product-codes-and-skus/) - Solution Solution Code Module Code Name Latest Version SingularIT SING SingularIT Platform BMC Remedy SREM SingularIT for BMC Remedy 21.3 SREM-DSM SingularIT Data Source for BMC Remedy 21.3 SREM-INC SingularIT Incident Management Module for BMC Remedy 21.3 SREM-CHG SingularIT Change Management Module for BMC Remedy 21.3 SREM-PBM SingularIT Problem Management Module for BMC Remedy 21.3 - [Analyzing Change Approval Bottlenecks in BMC Remedy/Helix](https://www.northcraftanalytics.com/kb/analyzing-change-approval-bottlenecks/) - Change Approval Bottleneck Analysis In this article you will use PowerBI to create a dashboard to analyze bottlenecks using Change Approval. This dashboard will have drill-down capabilities and provide you with important metrics that will increase the understanding of the specific strengths and weaknesses in each area of business. To learn more about ## Testimonials - [Production Operations](https://www.northcraftanalytics.com/testimonial/production-operations/) - With the previous solution, I could click the run report button, go down 10 floors, grab a cup of coffee, come back and the report that I needed most might have completed. With fewer virtual resources running Northcraft, I get nearly instantaneous reports. - [IT Service Automation](https://www.northcraftanalytics.com/testimonial/it-service-automation/) - When we switched from BMC Remedy to ServiceNow, it took several months. The reporting transition with Northcraft took a few weeks. - [IT Service Analytics](https://www.northcraftanalytics.com/testimonial/it-service-analytics/) - When we're audited for compliance, we prefer to use the solution the auditors are using themselves. ## Tags - [balanced scorecards](https://www.northcraftanalytics.com/tag/balanced-scorecards/) - [information technology](https://www.northcraftanalytics.com/tag/information-technology/) - [IT organizations](https://www.northcraftanalytics.com/tag/it-organizations/) - [scorecards for IT](https://www.northcraftanalytics.com/tag/scorecards-for-it/) - [Predictive Analytics](https://www.northcraftanalytics.com/tag/predictive-analytics/) - [IT Analytics](https://www.northcraftanalytics.com/tag/it-analytics/) - [Analytics for IT](https://www.northcraftanalytics.com/tag/analytics-for-it/) - [Analytical Culture](https://www.northcraftanalytics.com/tag/analytical-culture/) - [CMDB](https://www.northcraftanalytics.com/tag/cmdb/) - [CMDB Shame](https://www.northcraftanalytics.com/tag/cmdb-shame/) - [Overcome CMDB](https://www.northcraftanalytics.com/tag/overcome-cmdb/) - [User Licenses](https://www.northcraftanalytics.com/tag/user-licenses/) - [ServiceNow](https://www.northcraftanalytics.com/tag/servicenow/) - [DevOps](https://www.northcraftanalytics.com/tag/devops/) - [DevOps Dashboards](https://www.northcraftanalytics.com/tag/devops-dashboards/) - [#Bottlenecks](https://www.northcraftanalytics.com/tag/bottlenecks/) ## Portfolio Categories - [ServiceNow ™](https://www.northcraftanalytics.com/project-type/servicenowtm/) - [SolarWinds ™](https://www.northcraftanalytics.com/project-type/solarwinds-tm/) - [PowerBI ™](https://www.northcraftanalytics.com/project-type/powerbi-tm/) - [Documents](https://www.northcraftanalytics.com/project-type/documents/) - [ITSM](https://www.northcraftanalytics.com/project-type/itsm/) - [ITOM](https://www.northcraftanalytics.com/project-type/itom/) - [Service Catalog](https://www.northcraftanalytics.com/project-type/servicecatalog/) - [Service Level Mgmt.](https://www.northcraftanalytics.com/project-type/servicelevelmgmt/) - [Capacity Mgmt.](https://www.northcraftanalytics.com/project-type/capacitymgmt/) - [Event & Availability](https://www.northcraftanalytics.com/project-type/eventandavailability/) - [Service Desk](https://www.northcraftanalytics.com/project-type/servicedesk/) - [Change Mgmt.](https://www.northcraftanalytics.com/project-type/changemgmt/) - [Release Mgmt.](https://www.northcraftanalytics.com/project-type/releasemgmt/) - [Knowledge Mgmt.](https://www.northcraftanalytics.com/project-type/knowledgemgmt/) - [Incident Mgmt.](https://www.northcraftanalytics.com/project-type/incidentmgmt/) - [Request Mgmt.](https://www.northcraftanalytics.com/project-type/requestmgmt/) - [Problem Mgmt.](https://www.northcraftanalytics.com/project-type/problemmgmt/) - [IT Financial Mgmt.](https://www.northcraftanalytics.com/project-type/itfinancialmgmt/) - [CIO Dashboard](https://www.northcraftanalytics.com/project-type/ciodashboard/) ## Member Position - [Business Intelligence Expert](https://www.northcraftanalytics.com/member-position/business-intelligence-expert/) - [IT Operations Expert](https://www.northcraftanalytics.com/member-position/it-operations-expert/) - [Director](https://www.northcraftanalytics.com/member-position/director/) - [EMEA AM + Alliances at Northcraft Analytics](https://www.northcraftanalytics.com/member-position/emea-am-alliances-at-northcraft-analytics/) ## Topics - [Architecture](https://www.northcraftanalytics.com/kbtopic/architect/) - [Visualizing with Northcraft](https://www.northcraftanalytics.com/kbtopic/visualdata/) - [Troubleshoot and help](https://www.northcraftanalytics.com/kbtopic/troublehelp/) - [Power BI™](https://www.northcraftanalytics.com/kbtopic/powerbi/) - [Tableau™](https://www.northcraftanalytics.com/kbtopic/tableau/) - [Excel™](https://www.northcraftanalytics.com/kbtopic/excel/) - [SSRS™](https://www.northcraftanalytics.com/kbtopic/ssrs/) - [SaaS](https://www.northcraftanalytics.com/kbtopic/saas/) - [On Premises](https://www.northcraftanalytics.com/kbtopic/onprem/) - [Installation and Configuration](https://www.northcraftanalytics.com/kbtopic/installconfig/) - [On Premises Installation and Configuration](https://www.northcraftanalytics.com/kbtopic/onpremconfig/) - [Metrics Catalog](https://www.northcraftanalytics.com/kbtopic/metricscatalog/) - [Incident Management](https://www.northcraftanalytics.com/kbtopic/incidentmgmt/) - [Problem Management](https://www.northcraftanalytics.com/kbtopic/probmgmt/) - [Change Management](https://www.northcraftanalytics.com/kbtopic/changemgmt/) - [Configuration Management](https://www.northcraftanalytics.com/kbtopic/configmgmt/) - [Knowledge Management](https://www.northcraftanalytics.com/kbtopic/knowmgmt/) - [Request Management](https://www.northcraftanalytics.com/kbtopic/reqmgmt/) - [Service Level Management](https://www.northcraftanalytics.com/kbtopic/slm/) - [Event and Availability Management](https://www.northcraftanalytics.com/kbtopic/eventavailmgmt/) - [Capacity Management](https://www.northcraftanalytics.com/kbtopic/capacitymgmt/) - [IT Financial Services](https://www.northcraftanalytics.com/kbtopic/itfinance/) - [Project and Portfolio Management](https://www.northcraftanalytics.com/kbtopic/ppm/) - [IT Asset Management](https://www.northcraftanalytics.com/kbtopic/assetmgmt/) - [BMC Remedy Incident](https://www.northcraftanalytics.com/kbtopic/bmc-remedy-incident/) - [ServiceNow Incident](https://www.northcraftanalytics.com/kbtopic/servicenow-incident/) - [ServiceNow - Problem](https://www.northcraftanalytics.com/kbtopic/servicenow-problem/) - [BMC Remedy ITSM - Change](https://www.northcraftanalytics.com/kbtopic/bmc-remedy-itsm-change/) - [ServiceNow - Change](https://www.northcraftanalytics.com/kbtopic/servicenow-change/) - [ServiceNow - Config.](https://www.northcraftanalytics.com/kbtopic/servicenow-config/) - [ServiceNow - Knowledge](https://www.northcraftanalytics.com/kbtopic/servicenow-knowledge/) - [BMC Remedy ITSM - Request](https://www.northcraftanalytics.com/kbtopic/bmc-remedy-itsm-request/) - [ServiceNow - Request](https://www.northcraftanalytics.com/kbtopic/servicenow-request/) - [Remedy - SLM](https://www.northcraftanalytics.com/kbtopic/remedy-slm/) - [ServiceNow - Event](https://www.northcraftanalytics.com/kbtopic/servicenow-event/) - [BMC Control-M](https://www.northcraftanalytics.com/kbtopic/bmc-control-m/) - [BMC TrueSight](https://www.northcraftanalytics.com/kbtopic/bmc-truesight/) - [ServiceNow ITBM](https://www.northcraftanalytics.com/kbtopic/servicenow-itbm/) - [ServiceNow Portfolio Analytics](https://www.northcraftanalytics.com/kbtopic/servicenow-portfolio-analytics/) - [ServiceNow Resource Analytics](https://www.northcraftanalytics.com/kbtopic/servicenow-resource-analytics/) - [BMC Remedy ITSM - Asset](https://www.northcraftanalytics.com/kbtopic/bmc-remedy-itsm-asset/) - [HPSM™](https://www.northcraftanalytics.com/kbtopic/hpsm/) - [SolarWinds™](https://www.northcraftanalytics.com/kbtopic/solarwinds-2/) - [SingularIT](https://www.northcraftanalytics.com/kbtopic/singularit/) ## Tags - [ServiceNow](https://www.northcraftanalytics.com/kbtag/servicenow/) - [Architecture](https://www.northcraftanalytics.com/kbtag/architecture/) - [Infrastructure](https://www.northcraftanalytics.com/kbtag/infrastructure/) - [Performance](https://www.northcraftanalytics.com/kbtag/performance/) - [SolarWinds](https://www.northcraftanalytics.com/kbtag/solarwinds/) - [BMC](https://www.northcraftanalytics.com/kbtag/bmc/) - [Remedy](https://www.northcraftanalytics.com/kbtag/remedy/) - [ITSM](https://www.northcraftanalytics.com/kbtag/itsm/) - [HP](https://www.northcraftanalytics.com/kbtag/hp/) - [Quick Start](https://www.northcraftanalytics.com/kbtag/quick-start/) - [ITSM 7.0](https://www.northcraftanalytics.com/kbtag/itsm-7-0/) - [ITSM 6.0](https://www.northcraftanalytics.com/kbtag/itsm-6-0/) - [HPSM](https://www.northcraftanalytics.com/kbtag/hpsm/) - [Support](https://www.northcraftanalytics.com/kbtag/support/) - [Metrics](https://www.northcraftanalytics.com/kbtag/metrics/) - [SingularIT](https://www.northcraftanalytics.com/kbtag/singularit/) - [Excel](https://www.northcraftanalytics.com/kbtag/excel/) - [On Premises](https://www.northcraftanalytics.com/kbtag/on-premises/) - [acd](https://www.northcraftanalytics.com/kbtag/acd/) - [SErvicedesk](https://www.northcraftanalytics.com/kbtag/servicedesk/) - [ServiceNow Reporting](https://www.northcraftanalytics.com/kbtag/servicenow-reporting/) - [ServiceNow Analytics](https://www.northcraftanalytics.com/kbtag/servicenow-analytics/)