Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.

In a bid to enable breakout business growth or simply to contain costs, this offering can be used to determine the current capabilities of your company’s IT engine. Using your own ITSM data coupled with stakeholders’ business objectives and an assessment of the organization’s culture, an initial ITSM program roadmap is produced for the implementation and continuous improvement of sound IT practices based on best-practice frameworks such as ITIL and VAL-IT. The gaps discovered during the assessment are analyzed, prioritized, and laid out for remediation in accordance with the client’s business objectives and, more critically, according to the organization’s current cultural capabilities.


  • Business-justifiable projects – Many times IT leaders have an intuitive sense about the new initiatives that need to be undertaken. With our Excel-based (TM) solution, it’s easier to get business leaders on-board with objective numbers.
  • Capture new information about the efficiency of your core service support processes
  • Inexpensive – This 5-day fixed price engagement gives you a wealth of information for the cost.

Basically, we’ll install our software, gather 900 different metrics (highlighting the relevant information)across Incident, Problem, Change, Service Level Management, Configuration Management, Release and Knowledge Management. Then, we’ll review areas of concern based on what we’ve seen with your data. This is an excellent way to see how the product works in action, make a limited investment and understand IT Better.

For more information, contact us