Northcraft Analytics provides business intelligence applications for IT. ServiceNow, SolarWinds, BMC Remedy ITSM, IBM Netcool and more.


  • Supports any technology platform – IBM, FrontRange, CA, etc.
  • Learn the metrics you need from our metrics catalog -“ Also, you may pick and choose which ones are most critical to you for US to implement
  • Get the information you need for the audience that demands it – “ Dashboards for executives and Ad-hoc reporting for managers

Basically, in a custom metrics engagement, we’ll take our metrics catalog,  review it with you and discuss which metrics are practical and applicable for your IT organization. Then, we’ll build everything on top of the LucidITy platform.  All of our services are fixed bid, so we’re still typically able to provide value more quickly than you would be able to achieve from a BI generalist.  We specialize in IT metrics.